Growth Coordinator

Nexus Health Systems

. Respond to inquiries received by phone, web, and approved referral platforms .

Posted 10/24/2026full-timeHouston • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in referral coordination, patient access, and behavioral health processes while maintaining confidentiality and compliance with organizational policies. Proficient in CRM and EHR systems, with strong communication and organizational skills to manage multiple priorities effectively.

Highest-signal resume keywords

Referral CoordinationCRM DocumentationBehavioral Health ExperienceStrong Communication SkillsEvent Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ManagementData EntryReport CompilationInsurance VerificationIntake Workflow Familiarity

Soft Skills

Active ListeningAttention to DetailTime ManagementCustomer ServiceRespectful Communication

Tools & Technologies

CRM SystemsEHR SystemsSpreadsheetsVirtual Meeting ToolsStandard Office Technology

Certifications & Qualifications

Background ChecksPrivacy Training

Industry Keywords

HealthcareBehavioral HealthAdmissionsPatient AccessReferral Resources

About the role

Key responsibilities & impact

Respond to inquiries received by phone, web, and approved referral platforms
Gather nonclinical referral information, explain programs, and connect inquiries with appropriate staff
Coordinate appointments, records requests, follow-up activities, and handoffs between teams
Follow up on leads, incomplete referrals, and referrals directed to other providers
Escalate urgent, complex, or clinically sensitive concerns
Help prospective patients and families understand referral and admissions processes, next steps, and support resources
Identify communication needs and access barriers, connecting individuals with interpretation and accessibility resources
Protect privacy and confidentiality while routing clinical, eligibility, coverage, and financial matters to designated staff
Maintain accurate CRM records, including referral status, ownership, follow-up activity, and next steps
Monitor work queues and communicate processing barriers
Review records for duplicate, missing, or inconsistent information and coordinate corrections
Prepare referral, lead, conversion, and activity reports for leadership
Support quality monitoring, audits, and workflow improvements
Support conference and professional-event registrations, logistics, materials, shipping, and follow-up
Coordinate approved payments and related expenses with accurate documentation
Collaborate with growth, admissions, clinical, and leadership teams
Follow organizational policies, approved workflows, privacy requirements, and applicable program standards
Collect authorized demographic and payer information and route insurance verification, authorization, and financial counseling needs
Complete required training and stay informed about programs, referral resources, and admissions procedures
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
At least one year of experience in healthcare, behavioral health, admissions, referral coordination, patient access, business development, customer service, or administrative support
Experience documenting referrals or leads in a CRM, EHR, or comparable database
Experience coordinating events, conferences, or professional meetings
Behavioral health or substance use treatment experience, including familiarity with intake workflows and referral resources
Strong verbal and written communication, active-listening, customer-service, and professional telephone skills
Excellent organization, attention to detail, time management, and follow-through
Ability to manage multiple priorities and communicate respectfully with individuals experiencing stressful circumstances
Proficiency with spreadsheets, email, virtual meeting tools, and standard office technology; ability to learn CRM, EHR, and referral-management systems
Ability to follow established procedures, recognize urgent or incomplete information, and escalate concerns appropriately
Ability to compile accurate reports and collaborate across operational, clinical, and leadership teams
Understanding of confidentiality and secure handling of sensitive information
Completion of required background checks, screenings, privacy training, and role-specific competencies
Maintenance of any certifications required by the assigned facility, payer contract, or accrediting body