Nexus Health Systems

Growth Marketing

• Respond to inquiries received by phone, web, and approved referral platforms
• Gather nonclinical referral information, explain programs, and connect inquiries with appropriate staff
• Coordinate appointments, records requests, follow-up activities, and handoffs between teams
• Follow up on leads, incomplete referrals, and referrals directed to other providers
• Escalate urgent, complex, or clinically sensitive concerns
• Help prospective patients and families understand referral and admissions processes, next steps, and support resources
• Identify communication needs and access barriers, connecting individuals with interpretation and accessibility resources
• Protect privacy and confidentiality while routing clinical, eligibility, coverage, and financial matters to designated staff
• Maintain accurate CRM records, including referral status, ownership, follow-up activity, and next steps
• Monitor work queues and communicate processing barriers
• Review records for duplicate, missing, or inconsistent information and coordinate corrections
• Prepare referral, lead, conversion, and activity reports for leadership
• Support quality monitoring, audits, and workflow improvements
• Support conference and professional-event registrations, logistics, materials, shipping, and follow-up
• Coordinate approved payments and related expenses with accurate documentation
• Collaborate with growth, admissions, clinical, and leadership teams
• Follow organizational policies, approved workflows, privacy requirements, and applicable program standards
• Collect authorized demographic and payer information and route insurance verification, authorization, and financial counseling needs
• Complete required training and stay informed about programs, referral resources, and admissions procedures
• Perform other duties as assigned

Explore Growth Coordinator at Nexus Health Systems. Review requirements and application details.

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Growth Coordinator