IT Analyst – Contract

NexusTek

. Support employees with Microsoft 365, Outlook, Teams, Box, approved SaaS applications, authentication, and routine endpoint issues .

Posted 11/4/2026contractRemote • United StatesMid-LevelSenior💰 $30 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and identity administration, particularly with Okta, Microsoft Entra ID, and Microsoft 365 in a SaaS environment. Capable of managing onboarding, access validation, and compliance activities while maintaining clear communication and documentation.

Highest-signal resume keywords

Okta AdministrationMicrosoft Entra ID ManagementMicrosoft 365 SupportTroubleshooting SkillsServiceNow ITSM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity AdministrationAccess ValidationOnboarding ManagementRole Change ManagementEndpoint TroubleshootingAccess ReviewAudit Evidence DocumentationRunbook DocumentationAutomationSaaS Environment Experience

Soft Skills

Clear Written CommunicationService-Oriented ApproachSound JudgmentAbility to Prioritize RequestsIndependent Work

Tools & Technologies

ServiceNowSalesforceBoxIntuneCrowdStrike FalconZscaler ZIAKnowBe4AI PlatformsMicrosoft TeamsMicrosoft Outlook

Industry Keywords

HIPAA ComplianceSOC 2 Type IIHITRUST i1Managed Service ProviderHealthcare Environment

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Support employees with Microsoft 365, Outlook, Teams, Box, approved SaaS applications, authentication, and routine endpoint issues
Troubleshoot directly within assigned access and coordinate specialist support when needed
Manage onboarding, role changes, and terminations across Okta, Microsoft Entra ID, Microsoft 365, and other approved applications
Validate approvals, group memberships, application entitlements, and removal of unnecessary access
Coordinate account provisioning, equipment readiness, hardware delivery and return, and onboarding or offboarding tasks
Verify completion across responsible teams and validate inconsistent employee information before proceeding
Apply least privilege and approved access patterns, obtaining management approval for exceptions
Own ServiceNow ITSM tickets through closure, documenting approvals, actions, validation, dependencies, and requester updates
Escalate blocked or high-risk work promptly
Support access reviews, stale account cleanup, and access-related audit evidence requests for SOC 2 Type II, HITRUST i1, and other compliance activities
Handle confidential and sensitive information, including PHI and PII where applicable
Report suspected security incidents or inappropriate access
Review recurring tasks, open tickets, application ownership, procedures, escalation contacts, and known exceptions at engagement start
Maintain runbooks and a visible list of open work, risks, and dependencies
Provide regular status updates to designated IT leadership
Complete routine work independently and escalate security concerns or unclear approvals
Provide an organized transition handoff at contract completion
Deliver reliable employee access, equipment readiness, timely request resolution, accurate tickets, retrievable access evidence, operational continuity, and approved process improvements

Requirements

What you’ll need

Hands-on IT support and identity administration experience, including practical administration of Okta, Microsoft Entra ID, and Microsoft 365 in a SaaS environment
Experience completing onboarding, role changes, terminations, group and application access changes, and access validation from initial request through closure
Strong troubleshooting skills and a service-oriented approach to supporting a fully remote employee community
Sound judgment when requests are ambiguous, approvals are missing, or requested access exceeds the business need
Ability to resolve routine issues without unnecessary escalation
Clear written communication and disciplined ticket documentation suitable for operational review and audit evidence
Ability to prioritize competing requests, learn existing procedures quickly, and take ownership within a small team with limited management bandwidth
Ability to work independently in a contract-based engagement and deliver against defined operational priorities and timelines
Experience in lean IT teams, alongside a managed service provider (MSP), or in healthcare or another regulated environment is preferred
Familiarity with HIPAA and handling sensitive information is helpful
Experience with Salesforce, Box, Intune or another MDM platform, CrowdStrike Falcon, Zscaler ZIA, KnowBe4, or access review and audit evidence tools is preferred
Experience supporting AI platforms such as Claude Enterprise and OpenAI is preferred
Experience documenting runbooks or improving identity workflows is preferred
Automation experience is helpful but secondary to reliable IT operational support