On-Site Support Technician

NexusTek

. Communicate regularly with clients and their teams to understand technology needs and concerns .

Posted 10/13/2026full-timeSt. Michaels • Maryland • United StatesMid-LevelSenior💰 $33 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and supporting client technology, including hardware, operating systems, and application systems, while ensuring compliance with PCI standards. Proficient in communication and problem-solving to address client needs and maintain operational integrity.

Highest-signal resume keywords

Active Directory AdministrationMicrosoft Windows Server 2012–2019Office 365 SupportVMware KnowledgePCI Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Operations MonitoringBackup and Recovery FunctionsLAN and WAN TroubleshootingDHCP UnderstandingDNS UnderstandingIP Protocols Understanding

Soft Skills

Exceptional Customer ServiceEffective Communication

Tools & Technologies

Microsoft AzureSharePointCiscoMerakiHP ServersLenovo ServersSecurity Appliances

Industry Keywords

Hospitality ApplicationsPOS SystemsPMS SystemsSales & Marketing Systems

Tech Stack

Tools & technologies

AzureDNSVMware

About the role

Key responsibilities & impact

Communicate regularly with clients and their teams to understand technology needs and concerns
Analyze information, identify current and potential problems, and propose solutions
Monitor computer and network operations
Perform scheduled backup and recovery functions
Maintain and administer hardware, operating systems, and application systems
Act as liaison between hotel customers and NexusTek teams
Support the daily operation, integrity, and security of client technology and data, including PCI compliance
Administer Active Directory, including creating and modifying GPOs and scripts
Support email systems such as Office 365
Support virtualization, monitoring, and remote management software
Identify and correct LAN and WAN issues
Provide exceptional customer service across the hotel portfolio

Requirements

What you’ll need

Availability Monday–Friday, 8:00 am–5:00 pm
Limited weekend hours in emergencies
Ability to work 100% onsite at a client site in St. Michaels, MD
Business casual dress code (no jeans)
Knowledge of computers, servers, and networks
Knowledge of Microsoft products, including Windows Server 2012–2019, Windows 10, Azure, SharePoint, and Office 365
Knowledge of VMware
Knowledge of Cisco, Meraki, HP, and Lenovo servers, switches, WAPs, workstations, and security appliances
Hospitality-driven applications knowledge preferred, including POS, PMS, Keys, and Sales & Marketing Systems
PCI compliance knowledge preferred
Advanced understanding of DHCP, DNS, and IP protocols preferred
Three professional references, including at least one person who directly managed you
Must be eligible for employment in the United States; NexusTek participates in E-Verify for all US employees

Benefits

Comp & perks

Four weeks of annual accrued PTO
Seven paid national holidays
Medical, dental, and vision options
Company-paid life insurance
Company-paid short- and long-term disability
Voluntary critical illness and accident benefits
Voluntary LegalShield and identity theft protection
Discretionary annual 401(k) match plan
Generous employee referral bonus plan
Employee Assistance Program
Access to over 90,000 courses in ADP My Learning
StandOut employee engagement tools
Eligible to apply for a Pluralsight license
Eligible to apply for NexusTek Technical Academy or Leadership Academy