B2C Customer Service Representative, FinTech

Nickel

. Carefully and accurately handle inquiries from regulatory authorities and courts .

Posted 10/9/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in finance, effectively handling inquiries from regulatory authorities and courts while ensuring customer satisfaction. Proficient in communication and problem-solving, with experience in using ticketing tools and Microsoft Office applications.

Highest-signal resume keywords

Customer Service ExperienceRegulatory Authority InteractionProficiency in Microsoft OfficeFluent in German and EnglishExperience with Ticketing Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceRegulatory ComplianceInformation ProcessingProblem SolvingCommunication Skills

Soft Skills

Proactive ApproachService-Oriented MindsetWillingness to LearnTeam Collaboration

Tools & Technologies

Zendesk

Industry Keywords

FinanceInbound Call CenterCustomer Feedback EvaluationAccount Activity Review

About the role

Key responsibilities & impact

Carefully and accurately handle inquiries from regulatory authorities and courts
Review customers’ payment transfers and account activity
Report suspicious activities to the internal Compliance department
Support customers with inquiries after account opening
Proactively collect and evaluate customer feedback and find satisfactory solutions
Serve as the communication hub between customers, internal departments, and the first-level call center
Support colleagues with day-to-day tasks as needed

Requirements

What you’ll need

Professional experience in customer service, ideally in finance, an inbound call center, or a comparable environment
Initial experience dealing with courts, financial and regulatory authorities, and processing information requests or garnishments is an advantage
Proactive, independent, and service-oriented approach, with a focus on customer satisfaction and added value
Strong communication and problem-solving skills
Willingness to learn quickly, drive things forward, and go the extra mile for yourself and the team
Proficiency in standard Microsoft Office applications
Initial experience with ticketing tools, such as Zendesk
Fluent written and spoken German and English
Additional foreign language skills are an advantage

Benefits

Comp & perks

30 days of paid vacation
Permanent employment contract
Great office in the heart of Berlin
Hybrid working model with up to 2 days of remote work per week
Attractive compensation package
Access to the eGym Wellpass program
Public transportation subsidy
Meal subsidy
Company pension plan
Insurance benefits
Employer-supported savings contributions
Corporate discounts and benefits
Regular team events and company offsites
Training and professional development opportunities