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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates technical proficiency with Nielsen proprietary applications, effectively resolving client inquiries and managing ticket volumes while adhering to Service Level Agreements (SLAs). Maintains professional relationships and communicates technical solutions clearly to clients and stakeholders.
Highest-signal resume keywords
Technical Proficiency With Nielsen Proprietary ApplicationsClient Inquiry ResolutionTicket Volume ManagementService Level Agreements (SLAs)Documentation Of Common Issues And Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ProficiencyClient Inquiry ResolutionTicket Volume ManagementDocumentation Of IssuesTechnical Solution Articulation
Soft Skills
Professional Relationship ManagementCommunication Skills
Tools & Technologies
Nielsen Proprietary ApplicationsSupport System
Industry Keywords
Service Level Agreements (SLAs)Operational SupportContinuous LearningQuality And Procedural Guidelines
About the role
Key responsibilities & impact- Respond to and resolve client inquiries via the Helpline
- Provide day-to-day operational support for Nielsen clients
- Support clients across Nielsen proprietary applications, including software, hardware, and communication needs
- Manage personal ticket volume and follow staffing schedules
- Meet Service Level Agreements (SLAs) and established quality and procedural guidelines
- Participate in training to maintain up-to-date knowledge of Nielsen applications
- Document common issues and solutions for internal knowledge resources
- Apply training and feedback to ensure accuracy in client interactions
- Communicate technical solutions to clients and internal stakeholders
- Identify and route complex issues to senior technical teams
- Maintain professional relationships with clients and colleagues
- Report recurring software or hardware gaps to management
- Accurately record client interactions and technical steps in the support system
Requirements
What you’ll need- Full-time employment
- Technical proficiency with Nielsen proprietary applications, including software, hardware, and communication needs
- Ability to respond to and resolve client inquiries via the Helpline
- Ability to manage personal ticket volume and adhere to staffing schedules
- Ability to meet Service Level Agreements (SLAs) and follow quality and procedural guidelines
- Participation in training sessions and continuous learning
- Ability to document common issues and solutions
- Ability to clearly articulate technical solutions to clients and internal stakeholders
- Ability to identify and correctly escalate complex issues to senior technical teams
- Ability to accurately record client interactions and technical steps in the support system
Benefits
Comp & perks- Employees can work remotely
- Equal opportunities and a diverse and inclusive workplace
- Work environment free from discrimination and harassment