Senior Customer Success Manager

Nielsen

. Build strong customer relationships and provide exceptional customer experiences .

Posted 11/4/2026full-timeRemote • United StatesSenior💰 $92,400 - $172,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client services and account management within a SaaS environment, focusing on customer relationship building, strategic recommendations, and driving product adoption. Proficient in overseeing online advertising campaigns and utilizing analytical tools to enhance customer experiences and operational efficiency.

Highest-signal resume keywords

Client Services ExperienceAccount ManagementOnline Advertising Campaign OversightStrategic ThinkingPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementCampaign ManagementData AnalysisAd-Serving TechnologiesProduct Adoption StrategiesCustomer OnboardingRevenue Growth StrategiesFeedback GatheringOptimization StrategiesMedia Operations

Soft Skills

Excellent CommunicationOrganizational SkillsAttention to DetailCross-Functional CollaborationProblem-Solving

Tools & Technologies

Analytical ToolsPresentation SoftwareCRM SystemsWorkstreamsPlaybooks

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

SaaSDigital MediaAdvertisingMeasurement LandscapeCustomer Experience

About the role

Key responsibilities & impact

Build strong customer relationships and provide exceptional customer experiences
Drive adoption and usage of Nielsen online measurement products
Increase revenue from existing customers
Act as the primary point of contact for clients and agency partners
Develop trusted relationships with decision makers
Understand customers' strategic goals and advertising tactics and make strategic and tactical recommendations
Gather client feedback for continual product improvement
Maintain expertise on industry trends, practices, and competitive landscape
Communicate insights regularly and clearly to customers
Lead cross-functional efforts to drive customer success
Balance, meet, and exceed customer expectations with internal teams
Oversee customer onboarding and campaign management processes
Track enhancement requests with Product teams
Measure and improve post-sale adoption methods and customer experience
Develop presentations, best practices, onboarding plans, and other materials
Align customer renewals and expansion plans with Commercial teams
Monitor customer usage and recommend optimization strategies
Identify product expansion opportunities and renewal risks
Promote adoption and use of Nielsen products
Develop customer stories, case studies, and client references
Develop and teach analysis and insights best practices
Act as the voice of the customer internally
Improve process and system effectiveness and efficiency
Find new ways to grow assigned accounts

Requirements

What you’ll need

Bachelor's degree
7+ years' previous client services/account management experience at a SaaS company or in an agency setting
Understanding of the overall media and measurement landscape in advertising
Experience overseeing online advertising campaigns and media operations
Stellar presentation skills with direct experience presenting to clients
Knowledge in the usage and operations of ad-serving technologies is a plus
Excellent communication in person, on the phone, through email, and over web presentations
Strategic thinking with the ability to think and respond quickly in front of customers
Strong organizational skills with keen attention to detail
Ability to use workstreams, playbooks, data, and analytical tools to structure team thinking
Ability to facilitate alignment across multiple senior stakeholders and reach insightful, actionable answers to challenging and ambiguous problems
Experience working with cross-functional teams
Passion for consumers and the technologies that serve them
Strong focus on user needs and intellectual curiosity about relevant products
Digital Media experience is strongly desired
Account management experience is a plus
Up to 25% travel may be required

Benefits

Comp & perks

Comprehensive health and wellness plans
401(k) with a Nielsen company match
Generous paid time off policy
Potential company-provided vehicle, depending on the role
Potential discretionary incentive/bonus eligibility, depending on the role
Potential bonuses, equity, or other incentives