Specialist II, Learner Technology

Nightingale Education Group

. Serve as the first point of contact for learner technical issues involving Learner Experience Management platforms and apps .

Posted 10/31/2026full-timeRemote • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in addressing technical issues and providing support for Learner Experience Management platforms, with a strong focus on coaching learners and creating educational resources. Skilled in troubleshooting, data management, and collaborating with teams to enhance learner satisfaction and success.

Highest-signal resume keywords

Bachelor's Degree In Information TechnologyHelp-Desk Ticketing ExperienceWeb-Based Communication CompetencyAsynchronous Coaching Material CreationWeb Design Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingData ManagementAsynchronous Learning Resource CreationLearner Experience ManagementIssue EscalationSystem Improvement ContributionReportingOnline Database ProficiencyWeb DesignTechnical Project Implementation

Soft Skills

CoachingCollaborationCommunicationProblem-SolvingCustomer Service

Tools & Technologies

Microsoft Software SystemsLearner Experience Management PlatformsHelp-Desk Ticketing SystemsOnline Communication ToolsTechnology Center Resources

Industry Keywords

Learner Satisfaction SurveysTechnical SupportInstructional ProgramsFunctional MeetingsTechnical Projects

About the role

Key responsibilities & impact

Serve as the first point of contact for learner technical issues involving Learner Experience Management platforms and apps
Address and resolve Tier 1 and Tier 2 technical concerns
Coach and train learners in technology and create asynchronous learner resources
Respond to learner inquiries via phone, email, and Teams chat
Provide in-depth troubleshooting and resolutions for complex issues beyond Tier 1
Follow up on, resolve, or escalate learner technical issues
Identify patterns in learner concerns and escalate insights to leadership or relevant teams
Contribute to system-improvement decisions based on recurring issues
Assist with concerns raised in learner satisfaction surveys
Create and maintain technology resources in the Technology Center
Collaborate with Learner Experience Management teams to support instructional programs, coaching opportunities, and learner academic success
Maintain knowledge of College services and perform soft transfers to ensure learner needs are met
Maintain proficiency in platforms, software, and apps used by Learner Experience Management
Maintain data and complete assigned reporting
Participate in functional, team, college, and organizational meetings
Participate in implementing functional and technical projects
Serve as a resource for special initiatives and ensure the learner perspective is considered in project planning and execution

Requirements

What you’ll need

Bachelor’s Degree in Information Technology or equivalent degree, certificate or equivalent experience is required
Competency in web-based communication, online databases and platforms, and Microsoft software systems and tools is required
Prior experience with help-desk ticketing is strongly preferred
Demonstrated experience creating asynchronous coaching materials is preferred
Demonstrated experience or course work in web design is preferred