Technical Support Engineer

Nihon Kohden America

. Provide remote technical support for patient monitoring systems, ventilators, neurology devices, and related products .

Posted 11/4/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $24 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for biomedical equipment and medical devices, with strong capabilities in troubleshooting Windows-based applications and network connectivity issues. Proficient in customer communication and collaboration within healthcare environments.

Highest-signal resume keywords

Biomedical Equipment SupportTechnical Support ExperienceMicrosoft Windows Operating SystemsActive DirectoryCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystem ConfigurationSoftware UpdatesNetwork ConnectivityEmbedded Operating SystemsTCP/IPVLANsGroup PoliciesBiomedical EngineeringInformation Technology

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationProblem SolvingCustomer Relationship Management

Certifications & Qualifications

CBETR. EEG T.CompTIA A+

Industry Keywords

Patient Monitoring SystemsVentilatorsNeurology DevicesHealthcare TechniciansHospital IT EnvironmentsQuality AssuranceProduct EngineeringMedical DevicesTechnical SystemsBusiness Ethics

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide remote technical support for patient monitoring systems, ventilators, neurology devices, and related products
Resolve routine through moderately complex tickets and escalate challenging issues appropriately
Serve as the primary technical contact for biomedical engineers, healthcare technicians, physicians, and IT professionals
Diagnose and resolve hardware, software, configuration, and network connectivity issues
Assist customers with system configuration, software updates, and interoperability issues
Troubleshoot Windows-based applications and proprietary embedded operating systems used in medical devices
Represent customer needs to quality, product engineering, and marketing teams
Partner with sales representatives to strengthen customer relationships
Communicate proactively regarding customer inquiries, service requests, and escalations
Adhere to company policies, procedures, and business ethics codes

Requirements

What you’ll need

Bachelor’s degree in Biomedical Engineering, Computer Science, Biological Sciences, Information Technology or related discipline; relevant education and experience accepted in lieu of degree
2+ years of experience in customer service-related roles
Strong knowledge of Microsoft Windows operating systems
Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
Able to work effectively both independently and in a collaborative team environment
Relevant certifications such as CBET, R. EEG T., or CompTIA A+, or equivalent knowledge preferred
Technical support experience preferred
Experience using or supporting biomedical equipment, medical devices, or complex technical systems preferred
Experience working in hospital IT environments preferred
Understanding of Active Directory, TCP/IP, VLANs, group policies, and network storage
Availability for a 24x7x365 support environment and occasional night, weekend, and holiday work

Benefits

Comp & perks

Full-time schedule
Remote technical support work
Occasional night shift support and weekend on-call support rotation
Holiday, weekend, and evening work hours may be required
Approximately 10% travel
Reasonable accommodation may be requested
Equal employment opportunity and anti-discrimination protections