Front End Services Representative

. Calculate and provide accurate, timely cost estimates for scheduled procedures based on patient insurance, benefits, and historical data .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Calculate and provide accurate, timely cost estimates for scheduled procedures based on patient insurance, benefits, and historical data
Verify insurance eligibility, benefits, and coverage levels for Medicare, Medicaid, and Commercial plans
Review and provide timely prior authorization submissions based on patient insurance, benefits, and clinical data
Communicate with patients regarding estimated financial liability, payment options, and financial counseling needs
Secure necessary pre-certifications and authorizations and ensure documentation accuracy
Research and answer patient questions using multiple systems, including practice management systems
Adhere to HIPAA privacy regulations when handling incoming, returning, or outbound calls
Obtain patient payment information, process payments, and document accounts appropriately
Escalate issues to supervisors or management
Follow client-specific protocols during patient billing cycles
Respond professionally and promptly to requests and follow up on outstanding requests

What you’ll need

High School Diploma or equivalent
Exceptional customer service skill set
Mandatory compliance with strict patient confidentiality policies
Detail oriented
Basic computer knowledge, with Excel experience
Strong organizational and time management skills
Good written and oral communication skills
Ability to work 8:30AM–5:00PM Pacific Standard Time; candidates in Mountain or Central Time Zones also considered
HIPAA privacy compliance
Experience with practice management systems and multiple systems navigation

Comp & perks