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Nimbleway

Director of Customer Success

Nimbleway

. Own revenue growth and retention across the existing customer base, driving expansion, renewals, and advocacy while reducing churn .

Posted 11/2/2026full-timeNew York City • New York • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving revenue growth and retention through effective customer success strategies, team leadership, and collaboration with cross-functional teams. Proven ability to implement scalable frameworks and engage with technical stakeholders in complex environments.

Highest-signal resume keywords
Customer Success ManagementRevenue Growth OwnershipTeam Building and ScalingExecutive CommunicationData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success Framework DesignHealth Scoring ImplementationRevenue ForecastingNRR and Expansion Target ManagementStakeholder Engagement
Soft Skills
Exceptional CommunicationInfluencing C-Level AudiencesAdaptability in Ambiguous Environments
Industry Keywords
SaaSPost-Sales LeadershipEnterprise CustomersStartup ExperienceCustomer Advocacy

About the role

Key responsibilities & impact
  • Own revenue growth and retention across the existing customer base, driving expansion, renewals, and advocacy while reducing churn
  • Build, scale, and inspire a team of high-performing Customer Success Managers
  • Design and implement a scalable customer success framework, including segmentation, playbooks, health scoring, and value delivery processes
  • Partner with Sales leadership on handoffs, renewals, and expansion opportunities
  • Lead executive business reviews, strategic success planning, and QBRs for top-tier enterprise customers
  • Build revenue visibility and forecasting into Customer Success operations
  • Partner with Finance and go-to-market teams to drive predictability and accountability
  • Collaborate with Product and Solutions teams to incorporate customer feedback into the roadmap
  • Foster a data-driven culture measuring impact, usage, and ROI
  • Serve as a strategic partner to Sales, Product, and Engineering

Requirements

What you’ll need
  • 8+ years in post-sales leadership roles (Customer Success or Account Management) within SaaS organizations
  • 4+ years of direct management experience building and scaling CS teams serving enterprise and technical customers
  • Proven success in owning NRR and expansion targets
  • Experience engaging technical stakeholders (Data, AI, or Engineering teams) in large, complex environments
  • Startup experience
  • Ability to work effectively in evolving, ambiguous environments
  • Exceptional communication and executive presence
  • Ability to influence C-level audiences

Benefits

Comp & perks
  • Work on a deeply technical platform powering real-time AI and enterprise decisions
  • Help define the future of Web Search Agents and live web intelligence
  • Build alongside a sharp, mission-driven team that moves fast, ships often, and takes ownership