Nimbleway

Customer Success Manager

• Drive customer adoption, retention, and expansion across enterprise accounts
• Serve as a trusted partner to senior stakeholders and ensure customers achieve measurable outcomes using Nimble’s platform
• Connect customer business needs with Nimble’s technical solutions
• Manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value
• Own revenue growth and retention for a portfolio of enterprise customers, including expansion, renewals, and advocacy while reducing churn
• Build relationships with stakeholders across data, engineering, product, and BI teams
• Run QBRs/EBRs, communicate impact and ROI, and drive executive alignment on strategy and next steps
• Monitor customer health signals such as usage, outcomes, and risks, and act to prevent escalation
• Partner with Product and Solutions/Engineering teams to escalate gaps, share customer feedback, and influence roadmap priorities
• Construct enterprise-wide business cases demonstrating the ROI of moving from legacy web scraping to Nimble’s self-learning Web Search Agents
• Maintain awareness of key customer events, needs, risks, and value drivers

Strategic Customer Success Manager