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NinjaOne

Channel Customer Success Manager – German

NinjaOne

. Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors from onboarding through long-term growth .

Posted 10/15/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing post-sales relationships with EMEA resellers and distributors, focusing on partner onboarding, enablement, and growth strategies. Proficient in utilizing data-driven insights to enhance partner performance and drive adoption within the DACH channel landscape.

Highest-signal resume keywords
Channel EnablementPartner Success ManagementSalesforce ProficiencyFluent in English and GermanData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Post-Sales Relationship ManagementPartner OnboardingProduct TrainingSales Toolkits DevelopmentRisk MonitoringGrowth Signal IdentificationQBR FacilitationSaaS Industry KnowledgeRMM FamiliarityMDM Knowledge
Soft Skills
Strong Communication SkillsTraining SkillsOrganizational SkillsRelationship BuildingCommercial Acumen
Tools & Technologies
Salesforce
Industry Keywords
EMEA ResellersVARsDistributorsIndirect Channel ModelDACH Channel LandscapeIT Management SaaS

About the role

Key responsibilities & impact
  • Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors from onboarding through long-term growth
  • Travel regularly across DACH to meet partners on-site, build executive relationships, and deepen NinjaOne's presence
  • Drive partner onboarding and enablement through product training, certifications, go-to-market workshops, and sales toolkits
  • Monitor partner health and activity data to identify risks, close adoption gaps, and prevent churn
  • Collaborate with the CAM to identify expansion opportunities, including new product lines, upsell moments, and territory growth
  • Support partners in building repeatable NinjaOne sales motions
  • Run regular QBRs with strategic partners, aligning performance, pipeline, and joint growth plans
  • Support distributors in cascading enablement to reseller networks
  • Act as the internal voice of the partner by feeding insights and escalations to Product, Support, Marketing, and Sales
  • Maintain Salesforce records for partner health, activities, and opportunity tracking
  • Perform other duties as needed

Requirements

What you’ll need
  • Proven experience in a channel-facing post-sales role (Channel CSM, Partner Success, Channel Enablement, or similar) in a SaaS or technology company
  • Deep understanding of the indirect channel model, including reseller and distributor operations
  • Familiarity with the DACH channel landscape is a strong advantage
  • Willingness to travel regularly across DACH
  • Commercial acumen and ability to identify growth signals and translate them into actionable plans alongside the CAM
  • Strong communication and training skills, including simplifying complex topics and delivering engaging enablement at all levels
  • Data-driven and highly organized, comfortable managing a diverse portfolio across geographies and maturity stages
  • Fluent in English and German
  • Background in RMM, MDM, endpoint management, or IT management SaaS is a plus
  • Position is not eligible for visa sponsorship

Benefits

Comp & perks
  • Lunch covered by NinjaOne 3 times/week at the office
  • Access to Corporate Benefits Platform with discounts for brands such as Expedia, FitX, Zalando and many more
  • Skills development through the renowned training platform
  • Competitive compensation
  • International and intercultural workforce
  • Office location in the heart of Berlin at Alexanderplatz, close to all transit