Customer Success Manager

NinjaOne

. Hire, lead, mentor, and develop a team of Account Managers .

Posted 9/25/2026full-timeTampa • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and developing a team of Account Managers while fostering a high-performance culture. Excels in customer relationship management, utilizing data analysis to drive product adoption and customer success.

Highest-signal resume keywords

People LeadershipCustomer Success ManagementSalesforce ExperienceAnalytical MindsetConsultative Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPerformance MetricsData AnalysisKPI SettingRenewals ManagementCross-SellingUp-SellingCustomer Feedback AnalysisProduct Adoption StrategiesSaaS Experience

Soft Skills

Clear CommunicationActive ListeningInspiring OthersOrganizational SkillsCollaboration

Tools & Technologies

Salesforce

Industry Keywords

B2B SaaSCustomer SuccessIT IndustryCloud Industry

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Hire, lead, mentor, and develop a team of Account Managers
Set and maintain KPIs and performance targets
Conduct performance reviews and check-ins
Create development plans and foster continuous team improvement
Foster a collaborative, accountable, creative, and high-performance team culture
Oversee a portfolio of the largest and most important customers
Build and maintain executive-level relationships with key customers
Act as a trusted advisor and escalation point
Analyze product usage data and customer feedback to identify trends, opportunities, and risks
Implement strategies to increase product adoption and reduce churn
Develop and execute plans for renewals, cross-sell, and up-sell opportunities
Ensure regular customer check-ins and touchpoints
Collaborate with Sales, Marketing, Product, Support, and Services teams
Use Salesforce to track activities, forecast opportunities, and communicate account status
Maintain records of team performance, customer interactions, KPIs, and growth metrics
Report metrics to senior management to support data-driven decisions
Implement scalable account management best practices
Champion customer needs and feedback internally
Present tailored solutions to drive customer success and loyalty
Resolve customer issues and escalations
Perform other duties as needed

Requirements

What you’ll need

2–3 years' experience as an Account Manager or Customer Success Manager in the B2B SaaS space
Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles
Exceptional consultative skills, including clear communication, active listening, inspiring others, projecting confidence, and overcoming objections
Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly
Customer-focused, with a passion for providing exceptional service and value
High levels of organization and ability to prioritize tasks effectively
Ability to work collaboratively with cross-functional teams and influence without direct authority
Excellent written and verbal communication skills
Experience with Salesforce
Experience in the SaaS/cloud industry or IT industry is a plus
Alignment with NinjaOne's values: Curiosity, Integrity, Kindness, Humility, and Innovation
Must be able to work in Tampa, Florida, in the office 4 days per week
Position is not eligible for visa sponsorship

Benefits

Comp & perks

Full-time hybrid remote work
Medical insurance
Dental insurance
Vision insurance
401(k) plan
Unlimited PTO
Opportunities for growth and advancement
Continuous training and resource sharing