Customer Success Manager

NinjaOne

. Hire, lead, mentor, and develop a team of Account Managers .

Posted 11/3/2026full-timeAustin • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing and mentoring Account Managers while fostering a high-performance culture. Skilled in analyzing customer data, implementing strategies for product adoption, and maintaining executive-level relationships to drive customer success.

Highest-signal resume keywords

People Leadership ExperienceCustomer Success ManagementSalesforce ProficiencyAnalytical MindsetConsultative Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementKPI SettingPerformance ReviewData AnalysisRenewals ManagementCross-SellingUp-SellingCustomer Relationship Management

Soft Skills

Clear CommunicationActive ListeningOrganizational SkillsCollaborationProblem-Solving

Tools & Technologies

Salesforce

Industry Keywords

B2B SaaSCustomer SuccessCloud IndustryIT Industry

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Hire, lead, mentor, and develop a team of Account Managers
Set and maintain KPIs and performance targets
Conduct performance reviews and check-ins and create development plans
Foster a collaborative, high-performance culture
Oversee management of a portfolio of large and important customers
Establish and maintain executive-level customer relationships
Analyze product usage data and customer feedback to identify trends, improvements, and risks
Implement strategies to increase product adoption and reduce churn
Develop and execute plans for renewals, cross-sell, and up-sell opportunities
Ensure regular customer check-ins and touchpoints
Collaborate with Sales, Marketing, Product, Support, and Services teams
Use Salesforce to track activities, forecast opportunities, and communicate account status
Maintain records of team performance, customer interactions, KPIs, and growth metrics
Report metrics to senior management
Implement scalable account management best practices
Champion customer needs and feedback internally
Present tailored solutions to customers
Resolve customer issues and escalations
Perform other duties as needed

Requirements

What you’ll need

2-3 years' experience as an Account Manager or Customer Success Manager in the B2B SaaS space
Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles
Exceptional consultative skills, including clear communication, active listening, inspiring others, projecting confidence, and overcoming objections
Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly
Customer-focused, with a passion for providing exceptional service and value
High levels of organization and ability to prioritize tasks effectively
Ability to work collaboratively with cross-functional teams and influence without direct authority
Excellent written and verbal communication skills
Experience in the SaaS/cloud industry or IT industry is a plus
Experience with Salesforce
Alignment with NinjaOne values: Curiosity, Integrity, Kindness, Humility, and Innovation
Not eligible for Visa sponsorship

Benefits

Comp & perks

Full-time hybrid remote work
Medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Opportunities for growth and advancement