Customer Success Manager

NinjaOne

. Serve as the lead point of contact for all matters specific to assigned accounts .

Posted 9/22/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, customer relationship building, and consultative selling. Proficient in utilizing Salesforce for tracking and forecasting opportunities while maintaining a strong understanding of market conditions.

Highest-signal resume keywords

Account ManagementSalesforce ProficiencyConsultative SkillsSales Target AchievementIT Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ForecastingContract NegotiationCross-SellingUp-SellingCustomer Needs Analysis

Soft Skills

Effective CommunicationActive ListeningProblem SolvingRelationship BuildingResilience

Tools & Technologies

Salesforce

Industry Keywords

Customer SatisfactionMarket ConditionsCompetitive ActivitiesProduct AdoptionStakeholder Engagement

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Serve as the lead point of contact for all matters specific to assigned accounts
Build and maintain strong, long-lasting customer relationships
Act as an expert in best practices and product adoption
Negotiate contracts and offer additional products and services
Grow and maximize profit for the company
Grow the individual book of business within a portfolio of existing accounts
Proactively engage and reach out to accounts regularly
Identify, qualify, sort, and develop cross-sell and up-sell opportunities
Communicate with customers and react to client requirements quickly and efficiently
Analyze customer needs and present suitable solutions
Nurture relationships with stakeholders to ensure customer satisfaction and identify growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Use Salesforce to document activities, forecast opportunities, and communicate opportunity information
Maintain knowledge of market conditions and competitive activities
Perform other duties as needed

Requirements

What you’ll need

Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
Polished verbal and written communication skills
Ability to guide customers through issues and escalations while remaining resilient and calm
Proven track record in achieving and maintaining sales targets
Extensive IT knowledge
Bachelor’s degree (preferred)
Experience as an Account Manager
Position is not eligible for Visa sponsorship

Benefits

Comp & perks

Full-time work that is hybrid remote
Medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Opportunities for growth and advancement