Customer Success Manager III, Federal

NinjaOne

. Manage a portfolio of MSP and internal IT accounts serving .gov agencies and government contractors .

Posted 9/15/2026full-timeAustin • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing IT accounts for federal agencies, with a strong focus on driving account growth, navigating government procurement processes, and ensuring compliance with FedRAMP and CMMC 2.0 requirements. Proven ability to build relationships with federal IT leaders and identify upsell opportunities within the government contractor market.

Highest-signal resume keywords

Account ManagementFederal Procurement ProcessesFedRAMP AuthorizationCMMC 2.0 NavigationSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Account ManagementCross-Sell OpportunitiesUp-Sell OpportunitiesCybersecurity SolutionsEndpoint ManagementRMM SolutionsLegacy System ModernizationCompliance RequirementsFederal Budget CyclesSales Forecasting

Soft Skills

Relationship BuildingAdvisory SkillsCustomer EngagementCommunication SkillsCollaboration

Tools & Technologies

SalesforceCRM Best Practices

Industry Keywords

FedRAMPCMMC 2.0NIST 800-171CAGE CodeSAM.gov UINATO ProcessesGovernment ContractorsMSPFederal AgenciesProcurement Processes

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage a portfolio of MSP and internal IT accounts serving .gov agencies and government contractors
Drive account growth and retention
Identify cross-sell and up-sell opportunities for RMM, endpoint management, cybersecurity, and automation solutions
Advise federal IT leaders and government contractors on FedRAMP authorization, CMMC 2.0, federal budget cycles, and procurement processes
Understand federal IT challenges including legacy system modernization and cybersecurity mandates
Build long-term relationships with federal IT teams and procurement officials
Keep customers informed about best practices, new features, and compliance updates
Work with legal, finance, and channel teams on federal procurement, reseller and distributor agreements, and government buying vehicles
Use Salesforce to track opportunities, forecast revenue, and manage customer engagement
Monitor federal IT trends, compliance mandates, and FedRAMP/CMMC developments
Serve as an internal subject matter expert on FedRAMP-related questions and partner calls

Requirements

What you’ll need

Proven track record managing IT accounts or selling IT solutions to federal agencies, DoD contractors, or MSPs serving .gov clients
Strong understanding of government procurement processes, federal budget cycles, and compliance requirements
Experience expanding accounts in federal or government contractor markets
Experience identifying upsell/cross-sell opportunities
Experience helping organizations modernize IT operations
Ability to navigate FedRAMP authorization and CMMC 2.0 requirements
Ability to engage federal IT leaders, government procurement officials, and contractor executives
Familiarity with FedRAMP, CMMC 2.0, NIST 800-171, CAGE Code, SAM.gov UIN, and ATO processes is a strong plus
Bachelor's Degree in IT, Public Administration, Business, or a related field is preferred, or equivalent experience
Proficiency in Salesforce and CRM best practices
Not eligible for visa sponsorship

Benefits

Comp & perks

Full-time hybrid remote work
Medical insurance
Dental insurance
Vision insurance
401(k) plan
Unlimited PTO
Opportunities for growth and advancement
Collaborative, kind, and curious community