Customer Success Manager – Portuguese

NinjaOne

. Serve as the lead point of contact for assigned customer accounts .

Posted 9/24/2026full-timeTampa • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional consultative skills and polished communication abilities to build and maintain strong customer relationships. Proven experience in account management, achieving sales targets, and leveraging IT knowledge to identify growth opportunities.

Highest-signal resume keywords

Account ManagementSales Target AchievementConsultative SkillsCustomer Relationship BuildingSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Target AchievementIT KnowledgeContract NegotiationCross-SellingUp-SellingCustomer Needs AnalysisOpportunity Forecasting

Soft Skills

Clear CommunicationActive ListeningConfidenceProblem SolvingRelationship Nurturing

Tools & Technologies

Salesforce

Industry Keywords

Customer SatisfactionMarket ConditionsCompetitive ActivitiesConsultative SellingStakeholder Engagement

About the role

Key responsibilities & impact

Serve as the lead point of contact for assigned customer accounts
Build and maintain strong, long-lasting customer relationships
Act as an expert in best practices and product adoption
Negotiate contracts and offer additional products and services
Grow and maximize profit for the company
Grow an individual book of business within an existing account portfolio
Proactively engage and reach out to accounts regularly
Identify, qualify, sort, and develop cross-sell and up-sell opportunities
Communicate with customers and respond quickly and efficiently to client requirements
Analyze customer needs and present suitable solutions
Nurture relationships with stakeholders to ensure customer satisfaction and identify growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Document activities, accurately forecast opportunities, and communicate opportunity information in Salesforce
Maintain knowledge of market conditions and competitive activities
Perform other duties as needed

Requirements

What you’ll need

Exceptional consultative skills, including clear communication, active listening, ability to inspire, project confidence, and overcome objections
Polished verbal and written communication skills
Ability to guide customers through issues and escalations
Proven track record in achieving and maintaining sales targets
Extensive IT knowledge
Bachelor’s degree (preferred)
Experience as an Account Manager
Must not require visa sponsorship; position is not eligible for Visa sponsorship

Benefits

Comp & perks

Hybrid remote work
Medical insurance
Dental insurance
Vision insurance
401(k) plan
Unlimited PTO
Opportunities for growth and advancement