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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pre-sales technical engagement, including architecture design and proof-of-concept development, while effectively collaborating with sales and customer success teams to drive enterprise growth. Possesses strong technical knowledge in IT operations, networking, and endpoint management, complemented by excellent communication skills tailored for diverse stakeholders.
Highest-signal resume keywords
Pre-Sales Engineering ExperienceNetworking ConceptsScripting in PowerShell, JavaScript, or VBScriptExperience with Salesforce and JiraTechnical Certifications such as CISSP or Security+
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Environments ProficiencyLinux/macOS Command-Line TroubleshootingITSM Platforms ExperienceEndpoint Lifecycle ManagementArchitecture DesignProof-of-Concept DevelopmentTechnical Content ReviewComplex IT Ecosystem NavigationEnterprise B2B SaaS SupportDeep Domain Knowledge in IT Operations
Soft Skills
Strong Communication SkillsExecutive PresenceHigh Emotional IntelligenceCustomer-First MindsetAbility to Operate in Ambiguity
Tools & Technologies
SalesforceJiraHighspotRMM PlatformsITSM-Adjacent Platforms
Certifications & Qualifications
CISSPSecurity+Cloud Architecture
Industry Keywords
Enterprise AccountsTechnical ConsultingSolutions ArchitectureEndpoint ManagementIT Operations at Scale
Tech Stack
Tools & technologiesCloudDNSFirewallsITSMJavaScriptLinuxMacOS
About the role
Key responsibilities & impact- Own the full pre-sales technical experience for enterprise accounts, from discovery and product demonstrations through architecture design and proof-of-concept stages
- Collaborate with Account Executives and Sales Leadership to drive growth and align technical value with business goals
- Partner with onboarding and Customer Success teams to accelerate time-to-value and ensure long-term adoption success
- Support the review and alignment of technical content within RFPs and RFIs without owning full proposal management
- Serve as a strategic link between Sales and Product by surfacing feedback, identifying feature gaps, and influencing roadmap direction
- Build and maintain reusable technical assets, including lab environments, demo flows, battlecards, and scripts
- Represent NinjaOne at enterprise-facing industry events, conferences, and customer forums
- Help shape the Enterprise Solutions Engineer function as a founding team member through playbooks, processes, and cross-functional alignment
- Perform other duties as assigned
Requirements
What you’ll need- Reside in Virginia or Florida
- Approximately 30% travel, including strategic customer meetings, industry events, and team collaboration
- Proficiency in Windows environments, including registry, services, and performance troubleshooting
- Familiarity with Linux/macOS systems and basic command-line troubleshooting
- Strong understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections
- Hands-on experience with ITSM platforms and endpoint lifecycle management
- Scripting experience in PowerShell, JavaScript, and/or VBScript strongly preferred
- Comfortable navigating complex IT ecosystems and integrating with existing infrastructure
- Experience with Salesforce, Jira, Highspot, or equivalent systems required
- 10+ years in a pre-sales engineering, solutions architecture, or technical consulting role supporting enterprise B2B SaaS customers
- Technical background such as TAM, support, or systems engineering, with practical insight into IT operations at scale
- Strong communication skills and executive presence, with ability to tailor messaging for admins, architects, and senior business stakeholders
- Deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms
- Understanding of how IT teams evaluate, implement, and scale solutions, including legacy platform limitations and unified modern alternatives
- High emotional intelligence, technical credibility, and customer-first mindset
- Ability to operate well in ambiguity and bring a builder’s mentality to scaling people, processes, and tools
- Bachelor’s degree preferred but not required
- Technical certifications such as CISSP, Security+, or cloud architecture are a plus
- Not eligible for Visa sponsorship
Benefits
Comp & perks- Full-time work that is hybrid remote
- Medical, dental, and vision insurance
- 401(k) plan
- Unlimited PTO
- Opportunity for growth and advancement