Associate Customer Success Manager

Nitra

. Manage a portfolio of SMB private practices .

Posted 9/17/2026full-timeWashington • District of Columbia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and support capabilities, effectively managing customer interactions and resolving issues in a fast-paced environment. Proficient in translating complex concepts into actionable insights for clients while leveraging data to drive customer reactivation and satisfaction.

Highest-signal resume keywords

Customer Relationship ManagementStrong Communication SkillsProblem-Solving SkillsData-Driven Decision MakingAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportSalesAccount ManagementCustomer SuccessData Analysis

Soft Skills

OrganizedDetail-OrientedAmbitiousResourcefulProactive

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

SMB Private PracticesCustomer EngagementFintechOutbound OutreachCustomer Activity Data

About the role

Key responsibilities & impact

Manage a portfolio of SMB private practices
Serve as a primary point of contact for customers, handling inbound support questions and helping resolve day-to-day issues
Manage a high volume of customer interactions across phone, SMS, and email
Help customers understand and get the most value from Nitra’s products and services
Proactively reach out to inactive and non-spending customers to drive re-engagement and usage
Identify customer issues or barriers to usage and work to resolve them quickly
Follow up with customers on open questions, requests, and next steps to ensure issues are fully resolved
Track customer activity and use data to identify accounts that may need additional outreach or support
Partner with Sales, Product, Operations, and Support to resolve customer issues and improve the customer experience
Learn and apply repeatable customer engagement and reactivation playbooks as the team scales
Translate complex technical and fintech concepts into simple, actionable value for doctors, office managers, and practice admins
Operate with a high level of urgency and ownership in a fast-paced environment

Requirements

What you’ll need

1–3 years of professional experience in a customer-facing, sales, account management, customer success, or support role
Bachelor’s degree or equivalent
Comfortable speaking with customers over the phone and handling a high volume of interactions
Strong communication skills, both written and verbal
Comfortable with outbound outreach and proactively contacting customers who are inactive or not using the product
Strong problem-solving skills and the ability to quickly understand customer issues and determine next steps
Organized and detail-oriented, with the ability to manage multiple customer requests and follow-ups at once
Data-driven and comfortable working with systems, workflows, and customer activity data
Ambitious, resourceful, and eager to take on increasing responsibility
Comfortable working in a fast-paced, early-stage environment where processes are still being built

Benefits

Comp & perks

Equity - Everyone at Nitra is an owner. When the company wins, you win.
Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
Comprehensive health, vision, and dental insurance options
Generous employer 401K match
Hybrid work policy with Wednesdays designated as a work-from-home day