Nitra

People Operations

• Own and scale the company’s People strategy across hiring, onboarding, performance management, and employee experience during a high-growth phase
• Partner with executive leadership and department heads to translate business goals into headcount plans, org design, and people priorities
• Lead end-to-end recruiting strategy, including hiring frameworks, workforce planning, and bar-setting across GTM, Product, and Operations
• Build and standardize hiring processes, role definitions, scorecards, and interview practices to ensure consistency, fairness, and high talent density
• Develop and maintain metrics and dashboards for hiring, retention, performance, and engagement; report insights to leadership
• Design and implement scalable onboarding, performance, and manager enablement programs
• Coach and support hiring managers and people leaders on interviewing, feedback, performance conversations, and team development
• Own foundational people infrastructure, including job leveling, documentation, policies, and tooling
• Serve as a steward of company culture and values in hiring, development, and retention

VP of People

Operations

• Support the development and scaling of People Operations processes, including onboarding, performance management, employee programs, and other foundational people initiatives
• Partner with Strategy & Operations leaders across GTM to support strategic initiatives, business planning, and day-to-day operating priorities
• Analyze business performance, identify trends and opportunities, and translate data into actionable recommendations
• Build analyses, financial models, reporting, and presentations to support leadership decision-making
• Own and improve operational processes, workflows, and reporting across GTM functions
• Support quarterly and annual planning, forecasting, goal-setting, and performance management
• Work cross-functionally with Sales, Marketing, Customer Success, Finance, Recruiting, and other teams to drive high-priority initiatives
• Take on special projects and ambiguous business problems requiring structured thinking and hands-on execution
• Identify opportunities to make the business more efficient and scalable, and drive those initiatives through execution
• Shape the strategy, performance, and growth of Nitra’s card business
• Use data to answer critical business questions, optimize card performance, evaluate experiments, and drive data-backed decisions across product, marketing, and operations

Strategy & Operations Associate

Customer Success Manager

• Manage a portfolio of SMB private practices
• Serve as a primary point of contact for customers, handling inbound support questions and helping resolve day-to-day issues
• Manage a high volume of customer interactions across phone, SMS, and email
• Help customers understand and get the most value from Nitra’s products and services
• Proactively reach out to inactive and non-spending customers to drive re-engagement and usage
• Identify customer issues or barriers to usage and work to resolve them quickly
• Follow up with customers on open questions, requests, and next steps to ensure issues are fully resolved
• Track customer activity and use data to identify accounts that may need additional outreach or support
• Partner with Sales, Product, Operations, and Support to resolve customer issues and improve the customer experience
• Learn and apply repeatable customer engagement and reactivation playbooks as the team scales
• Translate complex technical and fintech concepts into simple, actionable value for doctors, office managers, and practice admins
• Operate with a high level of urgency and ownership in a fast-paced environment