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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Payment Processing, including transaction reconciliation and client onboarding, while effectively collaborating with cross-functional teams to enhance operational efficiency. Strong problem-solving abilities and customer-centric approach are essential for managing payment-related issues and ensuring high-quality service delivery.
Highest-signal resume keywords
Payment Processing ExperienceClient OnboardingTransaction ReconciliationMS Office ProficiencyCross-Border Remittances Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingTransaction ReconciliationClient OnboardingIssue ResolutionMIS Reporting
Soft Skills
Interpersonal SkillsCommunication SkillsProblem-SolvingOrganizational SkillsCustomer-Centricity
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Cross-Border RemittancesPayment ProcessingOperational EfficiencyCustomer ServiceFinance
About the role
Key responsibilities & impact- Liaise with Compliance, Customer Service, Product, and Technology stakeholders to process transactions for Retail and Institutional businesses
- Reconcile incoming customer funds with transactions and ensure wallets have sufficient balances
- Onboard Institutional, SME, and enterprise clients on Nium's platform
- Monitor, investigate, and resolve payment-processing issues
- Verify bank and currency statements before reprocessing or refunding transactions
- Create monthly client invoices and track settlements
- Coordinate with Reconciliation and Finance teams on accounting queries
- Work with Account Managers and Customer Service teams to resolve customer complaints
- Publish MIS reports to management and internal stakeholders
- Organize workflow to meet department objectives
- Collaborate with Product and Technology teams to improve process efficiency and automation
- Work in a rotational shift environment with a flexible holiday schedule
- Take ownership of payment transaction processing and meet day-to-day and month-to-month SLAs
Requirements
What you’ll need- Bachelor's degree
- 2–5 years of experience working in Payment Processing
- Preferred knowledge of cross-border remittances
- Ability to prioritize, organize, and execute tasks with minimal supervision
- Strong interpersonal and communication skills
- Ability to work with a high degree of quality
- Strong problem-solving and issue-resolution skills
- Hands-on experience with MS Office and its tools
- Customer-centricity, confidence, go-getter mindset, curiosity, ability to multitask across systems, ability to relate to technology as an end-user, teamwork, flexibility, and focus on operational efficiency
Benefits
Comp & perks- Competitive salaries
- Performance bonuses
- Sales commissions
- Equity for specific roles
- Recognition programs
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs, including year-end shutdown
- Flexible hybrid working environment
- Role-specific training
- Internal workshops
- Learning stipend
- Company-wide social events
- Team bonding activities
- Happy hours
- Team offsites