Appraisal Vendor Coordinator

NJM Insurance Group

. Serve as a liaison between various General Claims departments on repair processes .

Posted 10/9/2026full-timeTrenton • New Jersey • United StatesMid-LevelSenior💰 $77,698 - $90,252 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing repair processes and customer communications within the auto claims industry, ensuring compliance with operational standards and effective issue resolution.

Highest-signal resume keywords

Repair Shop ExperienceAuto Appraiser ExperienceStrong Communication SkillsNJM Vendor Portal ExperienceAbility to Prioritize Workload

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Paint & Material CalculationsDocumenting IssuesAudit ReviewCost ResolutionArbitration Responses

Soft Skills

Customer ServiceProblem Solving

Tools & Technologies

NJM Vendor TrackerNJM Vendor Portal

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

General ClaimsRepair ProcessesCustomer SurveysRental Average MonitoringReimbursement Recovery

About the role

Key responsibilities & impact

Serve as a liaison between various General Claims departments on repair processes
Ensure NJM shops complete required processes to keep customers and NJM informed of repair status
Provide updates to customers and Claims staff of status of repair escalations
Document all issues into NJM’s Vendor Tracker
Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops
Recover reimbursements from NJM shops due to excess rental or corrective repairs needed
Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction
Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit
Perform Paint & Material calculations to resolve cost issues with shops
Provide monthly report on shops not following required update process
Complete arbitration responses on a monthly basis

Requirements

What you’ll need

Strong communication skills
Minimum 3 years repair shop or Auto Appraiser experience
Ability to prioritize workload
High School Diploma or GED
Experience with NJM’s Vendor Portal preferred

Benefits

Comp & perks

401(k) with employer match up to 8% and additional service-based contributions
Health insurance
Dental insurance
Vision insurance
Life coverage
Disability coverage
Generous PTO
Paid Sick Leave
Paid parental leave in addition to state-mandated leave
Eligible employees may receive discretionary bonuses