Donor Engagement Specialist

NMDP

. Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines and social media .

Posted 10/9/2026full-timeRemote • Minnesota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor engagement and retention through effective communication, behavioral coaching, and relationship building. Proficient in managing donor health screenings and maintaining compliance with medical standards and regulations.

Highest-signal resume keywords

Bachelor's Degree In Human Services Or Health CareBehavioral Coaching ExperienceCustomer Service SkillsAdvanced Internet Research SkillsFamiliarity With Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDonor Health ScreeningDocumentation ManagementMultitasking In Fast-Paced EnvironmentProficiency In MS OfficeUse Of People Finder ToolsKnowledge Of HLA And Blood Stem Cell TransplantationInformed Consent ProceduresTarget-Driven Sales ExperienceEmotional Intelligence

Soft Skills

Strong Communication SkillsCritical ThinkingProblem-SolvingFlexibility In Work HoursTeam Collaboration

Tools & Technologies

STAR LinkSalesforceSocial Media ApplicationsDigital Social PlatformsNMDP KitMaker

Industry Keywords

CFRFDA GuidanceOSHA GuidelinesSOPsDonor Advocacy

About the role

Key responsibilities & impact

Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines and social media
Educate donors, reinforce commitment and retention messages, and overcome barriers to donation
Use behavioral coaching techniques, open-ended questions and reflective listening to assess donor commitment and next steps
Conduct donor health screenings, collect medical history and assess medical and non-medical factors
Engage Medical Services, Provider Services and Donor Advocacy for unusual donor circumstances
Coordinate blood draws, including appointments, locations, kit ordering, donor/kit tracking and follow-up forms
Complete first-contact activities, donor documentation and updates in STAR Link/Salesforce
Maintain confidentiality and identity guardianship using people finder tools appropriately
Maintain operational timelines, department performance standards and compliance
Build relationships with Donor Operations, donor center staff, collaborating departments and external vendors
Support Provider Services, NMDP KitMaker, external laboratory partners and draw sites
Collaborate with Marketing and Communications, Donor Experience, Provider Services and Donor Advocacy
Coordinate with Workup teams for smooth and timely donor case handoffs
Maintain knowledge of HLA and blood stem cell transplantation
Assist with the STAR Link donor database
Participate in shared team responsibilities and general call-queue coverage
Perform duties in compliance with SOPs, NMDP standards, CFR, FDA guidance, OSHA guidelines and applicable laws

Requirements

What you’ll need

Bachelor’s degree in human services or a Health Care related field is required; equivalent related Health Care experience and/or education may be substituted
Three plus years of professional experience communicating effectively with individuals or coaching individuals on behavior change
Three years of customer relations, direct patient interaction or care in a clinical/healthcare setting may substitute for behavioral coaching experience
Experience with basic word processing and data entry required
Knowledge of MS Office, including basic word processing, spreadsheet, and database applications
Proficiency applying computer skills while engaging with customers simultaneously
Advanced internet research skills, including familiarity with social media
Strong communication skills and ability to ask probing questions in a mission-driven call center environment
Ability to manage a high volume of challenging file types
Ability to use available people finder tools appropriately
Customer service, critical thinking, problem-solving and emotional intelligence skills
Ability to multitask in a fast-paced, multimedia environment involving phone, email, text and mail
Ability to convey medical information, manage confidential information and maintain strong documentation
Ability to work independently and contribute to a team environment
High accuracy, attention to detail and follow-through
Flexibility in work hours; evening/weekend hours may be required
Familiarity with medical terminology and advanced health screening preferred
Familiarity obtaining informed consent preferred
Experience in a target-driven sales environment preferred
Familiarity with digital social platforms and social media applications preferred

Benefits

Comp & perks

Medical, dental, vision, life and disability benefits
Accident, critical illness and hospital benefits
Well-being benefits
Legal, identity theft and pet benefits
Retirement plan
Paid time off and holidays
Leave benefits
Incentive plans for eligible employees
Remote work arrangement