Donor Engagement Specialist, Mandarin

NMDP

. Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media .

Posted 10/9/2026full-timeRemote • Minnesota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in donor recruitment, health screening, and relationship management within a healthcare environment, while maintaining compliance with industry standards. Proficient in utilizing data management tools and effective communication strategies to enhance donor engagement and retention.

Highest-signal resume keywords

Donor RecruitmentHealth ScreeningSTAR Link/SalesforceBehavioral CoachingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAdvanced Internet ResearchMedical TerminologyHealth Care ExperienceDocumentation Practices

Soft Skills

Communication SkillsCritical ThinkingEmotional IntelligenceProblem-SolvingAttention to Detail

Tools & Technologies

MS OfficePeople Finder ToolsSocial Media ApplicationsNMDP KitMakerPhlebotomy Tools

Industry Keywords

Donor AdvocacyBlood Stem Cell TransplantationCFR ComplianceFDA GuidanceOSHA Guidelines

About the role

Key responsibilities & impact

Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media
Contact and educate donors about donation, commitment, and retention
Use open-ended questions, reflective listening, behavioral coaching, and conversation summaries to overcome donation barriers
Conduct advanced donor health screening and assess medical and non-medical factors affecting participation
Engage Medical Services, Provider Services, and Donor Advocacy regarding unusual donor circumstances
Document and communicate resolutions and anticipated next steps
Coordinate blood draws, including appointment times, locations, kit ordering, donor/kit tracking, and follow-up forms
Complete operational activities, first-contact activities, documentation, and donor-file updates within established timelines and standards
Maintain donor confidentiality and identity using people finder tools appropriately
Update donor information and document activity in STAR Link/Salesforce
Maintain compliance and increase the number of donors progressing to donation
Maintain relationships with Donor Operations, donor center staff, collaborating departments, and external vendors
Support phlebotomy sites through relationships with Provider Services, NMDP KitMaker, laboratories, and draw sites
Collaborate with Marketing and Communications, Donor Experience, Provider Services, Donor Advocacy, and Workup teams
Maintain knowledge of HLA and blood stem cell transplantation
Assist in maintaining the STAR Link donor database
Provide team backup, including coverage of general call queues
Perform duties in compliance with NMDP standards, CFR, FDA guidance, OSHA guidelines, and applicable laws

Requirements

What you’ll need

Bachelor’s degree in human services or a Health Care related field is required; equivalent related Health Care experience and/or education may be substituted upon evaluation
Three plus years of professional experience communicating effectively with individuals or coaching individuals on behavior change
Three years of customer relations, direct patient interaction, or care in a clinical/healthcare setting may substitute for behavioral coaching experience
Experience with basic word processing and data entry
Knowledge of MS Office, including basic word processing, spreadsheet, and database software applications
Proficient computer skills while engaging with customers simultaneously
Advanced internet research skills, including familiarity with social media
Strong communication skills and ability to ask probing questions in a mission-driven call center environment
Ability to manage a high volume of challenging file types
Ability to use available people finder tools appropriately
Customer service, critical thinking, problem-solving, and emotional intelligence skills
Ability to multitask in a fast-paced, multimedia environment using phone, email, text, and mail
Ability to convey medical information, manage confidential information, and maintain strong documentation practices
Ability to work independently and contribute to a team environment
Accuracy, attention to detail, and follow-through
Flexibility in work hours; evening/weekend hours may be required
Preferred: additional education in public health, psychology, or health promotion
Preferred: familiarity with medical terminology and advanced health screening
Preferred: familiarity obtaining informed consent
Preferred: experience in a target-driven sales environment
Preferred: familiarity with digital social platforms and social media applications

Benefits

Comp & perks

Medical, dental, vision, life and disability benefits
Accident, critical illness and hospital benefits
Well-being benefits
Legal benefits
Identity theft benefits
Pet benefits
Retirement plan
Paid time off and holidays
Leave benefits
Incentive plans for eligible employees