Donor Engagement Specialist – Spanish

NMDP

. Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media .

Posted 10/9/2026full-timeRemote • Minnesota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor recruitment, education, and retention while maintaining compliance with NMDP standards and regulations. Proficient in utilizing data management tools and effective communication strategies to enhance donor engagement and operational efficiency.

Highest-signal resume keywords

Donor RecruitmentBehavioral CoachingSTAR Link/SalesforceCustomer ServiceHLA Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInternet ResearchMedical Information ManagementDocumentationSpreadsheet SoftwareDatabase SoftwareWord ProcessingDonor Health ScreeningsAppointment CoordinationFile Management

Soft Skills

Communication SkillsCritical ThinkingProblem-SolvingEmotional IntelligenceAttention to Detail

Tools & Technologies

MS OfficeSTAR LinkNMDP KitMakerSocial MediaPeople Finder Tools

Industry Keywords

Health CareDonor AdvocacyCFR ComplianceFDA GuidanceOSHA Guidelines

About the role

Key responsibilities & impact

Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media
Contact and educate donors about donation, commitment, and retention
Use behavioral coaching, open-ended questions, reflective listening, and conversation summaries to address donation barriers
Conduct donor health screenings and assess medical and non-medical factors
Engage Medical Services, Provider Services, and Donor Advocacy regarding unusual donor circumstances
Coordinate blood draws, appointments, locations, kit ordering, donor/kit tracking, and follow-up forms
Complete operational activities, first-contact activities, documentation, and donor file updates within established timelines
Maintain confidentiality and identity guardianship
Provide updates to Provider Services and document donor activity in STAR Link/Salesforce
Build relationships with Donor Operations, donor center staff, collaborating departments, and external vendors
Coordinate with Provider Services, NMDP KitMaker, laboratories, draw sites, and Workup teams
Maintain knowledge of HLA and blood stem cell transplantation
Assist with the STAR Link donor database
Provide call-queue coverage and shared team support
Perform duties in compliance with NMDP standards, CFR, FDA guidance, OSHA guidelines, and applicable laws

Requirements

What you’ll need

Bachelor’s degree in human services or a Health Care related field is required; equivalent related Health Care experience and/or education may be substituted upon evaluation
Three plus years of professional experience communicating effectively with individuals or coaching individuals on behavior change
Three years of customer relations, direct patient interaction, or care in a clinical/healthcare setting may substitute for behavioral coaching experience
Experience with basic word processing and data entry required
Knowledge of MS Office, including basic word processing, spreadsheet, and database software applications
Proficient computer skills while engaging with customers simultaneously
Advanced internet research skills, including familiarity with social media
Strong communication skills and ability to ask probing questions in a mission-driven call center environment
Ability to manage a high volume of challenging file types
Ability to use available people finder tools appropriately
Customer service, critical thinking, problem-solving, and emotional intelligence skills
Ability to multitask in a fast-paced multimedia environment using phone, email, text, and mail
Ability to convey medical information, manage confidential information, and maintain strong documentation
Ability to work independently and contribute to a team
High accuracy, attention to detail, and follow-through
Flexibility in work hours; evening/weekend hours may be required

Benefits

Comp & perks

Medical, dental, vision, life and disability benefits
Accident/critical illness/hospital benefits
Well-being benefits
Legal, identity theft and pet benefits
Retirement plan
Paid time off and holidays
Leave benefits
Incentive plans for eligible employees
Remote work arrangement