Donor Engagement Specialist – Vietnamese

NMDP

. Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media .

Posted 10/9/2026full-timeRemote • Minnesota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor engagement and retention through effective communication, behavioral coaching, and operational coordination. Proficient in utilizing donor databases and maintaining compliance with healthcare standards and regulations.

Highest-signal resume keywords

Donor EngagementBehavioral CoachingSTAR Link/Salesforce ProficiencyMedical Terminology KnowledgeCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInternet ResearchDocumentationHealth ScreeningCustomer RelationsBehavior Change CommunicationAttention to DetailMultitaskingInformed ConsentSales Experience

Soft Skills

Strong CommunicationEmotional IntelligenceProblem-SolvingFlexibilityProbing Questioning

Tools & Technologies

MS OfficeSTAR LinkSocial Media ApplicationsPeople Finder Tools

Industry Keywords

NMDP StandardsCFR ComplianceFDA GuidanceOSHA GuidelinesHLA Knowledge

About the role

Key responsibilities & impact

Locate donors using recruitment data, alternate contacts, internet search tools, paid search engines, and social media
Educate donors, reinforce commitment and retention messages, and overcome donation barriers
Use behavioral coaching, open-ended questions, reflective listening, conversation summaries, and next-step assessment
Conduct donor health screenings and assess medical and non-medical factors for continued participation
Engage Medical Services, Provider Services, and Donor Advocacy regarding unusual donor circumstances
Coordinate blood draws, appointments, locations, kit ordering, donor/kit tracking, and follow-up forms
Complete operational activities, first-contact activities, donor updates, and documentation within required timelines and standards
Protect member confidentiality and identity
Document donor activity in STAR Link/Salesforce and complete NMDP documentation
Maintain relationships with Donor Operations, donor center staff, collaborating departments, external vendors, laboratory partners, and draw sites
Collaborate with Workup teams to ensure smooth and timely donor case handoffs
Maintain knowledge of HLA and blood stem cell transplantation
Assist with the STAR Link donor database
Provide team backup and cover general team call queues
Perform duties in compliance with NMDP standards, CFR, FDA guidance, OSHA guidelines, and applicable laws

Requirements

What you’ll need

Bachelor’s degree in human services or a Health Care related field is required; equivalent related Health Care experience and/or education may be substituted upon evaluation
Three plus years of professional experience communicating effectively with individuals or coaching individuals on behavior change
Three years of customer relations, direct patient interaction, or care in a clinical/healthcare setting may substitute for behavioral coaching experience
Experience with basic word processing and data entry required
Knowledge of MS Office, including basic word processing, spreadsheet, and database software applications
Proficient computer skills while engaging with customers simultaneously
Advanced internet research skills, including familiarity with social media
Strong communication skills and ability to ask probing questions in a mission-driven call center environment
Ability to manage a high volume of challenging file types
Ability to use people finder tools appropriately
Proven critical thinking, problem-solving, and emotional intelligence skills
Ability to multitask in a fast-paced, multimedia environment using phone, email, text, and mail
Ability to convey medical information, manage confidential information, and maintain strong documentation
Ability to complete accurate work with attention to detail and follow-through
Ability to maintain flexible work hours; evening/weekend hours may be required
Familiarity with medical terminology and advanced health screening preferred
Familiarity with obtaining informed consent preferred
Experience in a target-driven sales environment preferred
Familiarity with digital social platforms and social media applications preferred

Benefits

Comp & perks

Medical, dental, vision, life and disability benefits
Accident/critical illness/hospital benefits
Well-being benefits
Legal, identity theft and pet benefits
Retirement plan
Paid time off and holidays
Leave benefits
Incentive plans for eligible employees
Remote work arrangement