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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Operations, including product lifecycle management, governance, and agile methodologies. Proficient in developing product strategies, roadmaps, and decision-ready reporting while effectively collaborating with cross-functional teams in a matrixed environment.
Highest-signal resume keywords
Product OperationsAgile MethodologiesPortfolio ManagementProcess ImprovementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Lifecycle ManagementGovernance StandardsData VisualizationWorkflow DesignProcess Analysis
Soft Skills
Stakeholder InfluenceFacilitationCommunicationOrganizational SkillsPrioritization
Tools & Technologies
Aha!JiraConfluenceMicrosoft 365Miro
Industry Keywords
Healthcare ProductsBiopharma ServicesProduct StrategyOutcome MeasurementAgile Delivery Models
About the role
Key responsibilities & impact- Advance and continuously improve NMDP’s Product Center of Excellence and product operating model
- Develop and maintain product standards, guidance, playbooks, templates, checklists, role definitions, and governance materials
- Document expectations for product discovery, strategy, roadmaps, prioritization, lifecycle management, outcome measurement, and product reviews
- Conduct product practice maturity assessments and recommend improvements
- Maintain a centralized source of truth for Product COE materials and resources
- Support integrated product portfolio strategy and roadmap development
- Support idea intake, opportunity assessment, prioritization, business case development, and investment decision-making
- Prepare portfolio reporting, meeting materials, decision records, action items, and follow-up communications
- Track portfolio dependencies, risks, capacity, strategic alignment, and progress toward outcomes
- Support product management and collaboration tools, including Aha!, Jira, Confluence, reporting platforms, and related systems
- Partner with Technology and platform owners on tool workflows, taxonomy, integrations, access, reporting, and governance
- Establish and monitor product data-quality expectations
- Develop dashboards and reporting on portfolio health, roadmap progress, priorities, outcomes, risks, dependencies, and adoption
- Simplify workflows, reduce duplicate entry, automate routine work, and improve product-tool user experience
- Coordinate the Product workstream within NMDP’s Product Model Transformation
- Maintain transformation plans, milestones, dependencies, risks, decisions, and adoption measures
- Facilitate working sessions and translate objectives into practical operating changes
- Research product operations, agile, analytics, platform, and AI practices
- Use AI and automation responsibly for research, synthesis, reporting, documentation, and routine operations
- Validate AI-generated information for accuracy, relevance, bias, privacy, confidentiality, and appropriate use
Requirements
What you’ll need- Bachelor's degree in analytics, business, economics, information systems, technology, healthcare administration, or a related field, or equivalent professional experience
- 5 or more years of experience in Product Operations, product management, portfolio management, business operations, transformation, agile enablement, business analysis, or a related discipline
- Experience supporting product teams or a product operating model in a cross-functional, matrixed organization
- Demonstrated experience developing or improving processes, governance, reporting, templates, tools, or organizational standards
- Experience coordinating complex initiatives involving multiple teams and stakeholders
- Demonstrated experience working effectively with cross-functional teams in a matrix environment
- Understanding of healthcare/biopharma products and services
- Experience influencing internal teams and developing product strategies, roadmaps and product management
- Knowledge of product operating models, Product Operations, product lifecycle management, and portfolio governance
- Knowledge of product strategy, roadmaps, prioritization, outcome measurement, and product review practices
- Knowledge of agile product delivery models and relevant cross-functional roles
- Knowledge of product Agile models, standards, ceremonies, and templates
- Knowledge of process analysis, workflow design, continuous improvement, and organizational change practices
- Knowledge of Aha!, Jira, Confluence, Microsoft 365, Miro, or comparable platforms
- Knowledge of reporting and data-visualization concepts
- Ability to translate operating model goals into processes, standards, templates, tools, and implementation plans
- Ability to organize portfolio information and develop decision-ready reporting
- Ability to analyze workflows and operating data
- Ability to facilitate planning sessions, governance meetings, workshops, and cross-functional working groups
- Ability to influence stakeholders in a matrixed organization without direct authority
- Ability to communicate with technical, operational, product, and executive audiences
- Ability to manage multiple priorities, dependencies, and deliverables
- Ability to apply AI and automation responsibly while protecting sensitive and confidential information
Benefits
Comp & perks- Medical, dental, vision, life and disability benefits
- Accident/critical illness/hospital benefits
- Well-being benefits
- Legal benefits
- Identity theft benefits
- Pet benefits
- Retirement plan
- Paid time off and holidays
- Leave benefits
- Incentive plans
- Hybrid work arrangement
- Home-based work location option