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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ERP (NetSuite) support, with strong troubleshooting and problem-solving capabilities. Effectively communicates with clients, manages multiple priorities, and mentors junior colleagues to enhance team performance.
Highest-signal resume keywords
ERP (NetSuite) SupportTroubleshooting SkillsClient CommunicationTicket ManagementNetSuite Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Problem-SolvingConfiguration ManagementBespoke FixesDocumentationIssue Resolution
Soft Skills
ProfessionalismEmpathyOrganizational SkillsCollaborationMentoring
Tools & Technologies
Ticketing System
Certifications & Qualifications
NetSuite SuiteFoundationNetSuite ERP Consultant
Industry Keywords
Customer SupportSLA TargetsKnowledge SharingProcess EnhancementsClient-Facing Role
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation
- Investigate and resolve 1st and 2nd line issues (how-to queries, configuration, bespoke fixes)
- Deliver and own 3rd line resolutions for complex bespoke configurations or system logic
- Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally
- Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps
- Maintain accurate and up-to-date records within the ticketing system
- Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence
- Contribute to internal knowledge sharing and support process enhancements
- Mentor junior colleagues, providing guidance and contributing to the development of team expertise
- Stay current with NetSuite product updates and customer specific configurations to deliver expert level support
Requirements
What you’ll need- Proven experience providing ERP (NetSuite) support, solving complex problems, ideally in a client-facing role
- Strong troubleshooting and problem-solving skills across core product and bespoke implementations
- Excellent communication skills, with the ability to tailor responses for different client audiences
- Proven experience managing multiple tickets and priorities while meeting SLA targets
- Skilled at handling complex or high-impact client conversations with professionalism and empathy
- Organised, detail-oriented, and proactive in owning issues through to resolution
- Collaborative, with experience working across delivery and product teams
- NetSuite certifications (e.g.SuiteFoundation, ERP Consultant) are desirable
Benefits
Comp & perks- Company bonus scheme, averaging 10% of salary
- Company pension plan
- Health Insurance
- 24 days paid holiday, plus 2 office 'closure' dates in December (plus bank holidays)
- Discounts with Perkbox
- Regular company events
- Company funded training programs
- Quarterly opportunity for performance-based rewards
- Remote by default, we trust you to decide where works best for you