NoBlue2

Consultant

• Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation
• Investigate and resolve 1st and 2nd line issues (how-to queries, configuration, bespoke fixes)
• Deliver and own 3rd line resolutions for complex bespoke configurations or system logic
• Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally
• Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps
• Maintain accurate and up-to-date records within the ticketing system
• Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence
• Contribute to internal knowledge sharing and support process enhancements
• Mentor junior colleagues, providing guidance and contributing to the development of team expertise
• Stay current with NetSuite product updates and customer specific configurations to deliver expert level support

Explore Functional Support Consultant – NetSuite at NoBlue2. Review requirements and application details.

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Functional Support Consultant – NetSuite