Sales and Support Specialist

Nofence

. Manage incoming sales enquiries by telephone, email and other communication channels .

Posted 10/2/2026full-timeUnited KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and sales processes, with a strong understanding of agriculture and livestock management. Proficient in utilizing CRM systems and digital tools to enhance customer support and sales opportunities.

Highest-signal resume keywords

Sales ExperienceCustomer ServiceCRM System ProficiencyAgriculture KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementCustomer SupportCRM UsageTechnical Issue ResolutionProduct Knowledge

Soft Skills

Relationship BuildingOrganizational SkillsWillingness to LearnIndependent WorkCollaborative Work

Tools & Technologies

EmailTicketing SystemDigital Tools

Certifications & Qualifications

Qualifications in AgricultureQualifications in BusinessQualifications in Sales

Industry Keywords

AgricultureLivestock ManagementGrazing ManagementPasture ManagementCustomer Enquiries

About the role

Key responsibilities & impact

Manage incoming sales enquiries by telephone, email and other communication channels
Follow up with prospective customers and convert sales opportunities into orders
Build and maintain relationships with prospective and existing customers
Identify opportunities to upsell and expand existing customer accounts
Explain how Nofence’s virtual fencing technology meets farmers’ grazing and livestock management needs
Maintain accurate customer information, sales activity and opportunities in the CRM system
Respond to customer enquiries and support requests via telephone, email, ticketing system and other tools
Provide practical guidance to customers using Nofence systems
Record support cases and follow issues through to resolution
Escalate complex or unresolved technical issues to Product and Engineering teams
Identify recurring customer issues and share feedback for product and service improvements
Collect and report information on product performance and customer experiences
Share knowledge and feedback with UK, Ireland and international support teams
Contribute to Sales and Support process development and organisational projects
Support agricultural shows, demonstrations and other events, including occasional travel to customer farms
Report to the UK & Ireland Business and Operations Manager

Requirements

What you’ll need

Experience in sales, customer service, customer support or a similar customer-facing role
Understanding of agriculture, livestock, grazing or pasture management
Practical farming experience would be an advantage
Interest in technology and ability to learn new products and systems
Excellent written and spoken English
Strong communication and relationship-building skills
Good organisational skills and ability to manage multiple enquiries and follow-ups
Confidence using CRM systems, email and other digital tools
Relevant qualifications in agriculture, business, sales or a related field would be beneficial
Willingness to learn
Ability to work independently and collaboratively
Ability to travel occasionally to agricultural shows, events and customer farms

Benefits

Comp & perks

Full training on products, technology and customer support systems
Supportive team environment
In-depth knowledge of innovative technology
Opportunities to develop skills and take on new responsibilities
Opportunity to make a meaningful contribution to UK and Ireland operations
UK employment package includes pension, annual leave and other benefits, discussed during recruitment