Nofence

Customer Support

• Manage incoming sales enquiries by telephone, email and other communication channels
• Follow up with prospective customers and convert sales opportunities into orders
• Build and maintain relationships with prospective and existing customers
• Identify opportunities to upsell and expand existing customer accounts
• Explain how Nofence’s virtual fencing technology meets farmers’ grazing and livestock management needs
• Maintain accurate customer information, sales activity and opportunities in the CRM system
• Respond to customer enquiries and support requests via telephone, email, ticketing system and other tools
• Provide practical guidance to customers using Nofence systems
• Record support cases and follow issues through to resolution
• Escalate complex or unresolved technical issues to Product and Engineering teams
• Identify recurring customer issues and share feedback for product and service improvements
• Collect and report information on product performance and customer experiences
• Share knowledge and feedback with UK, Ireland and international support teams
• Contribute to Sales and Support process development and organisational projects
• Support agricultural shows, demonstrations and other events, including occasional travel to customer farms
• Report to the UK & Ireland Business and Operations Manager

Sales and Support Specialist