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Tech Stack
Tools & technologiesKubernetesLinuxOpenShiftOpenStack
About the role
Key responsibilities & impact- Perform initial diagnosis of incidents and apply existing knowledge to find solutions
- Collect logs, conduct health checks, and facilitate troubleshooting sessions between customers and L3 teams
- Ensure seamless service delivery and continuous performance improvement
- Join weekly case review meetings with Market and L3 teams to track progress and enhance resolution efficiency
- Extend 24x7 critical incident support
- Operate within the European time zone
- Oversee and drive the entire delivery-to-care process
- Handle complex solution- and system-level troubleshooting cases
- Work with internal teams and R&D to escalate and resolve customer problems
- Identify opportunities to automate and simplify processes
Requirements
What you’ll need- 10+ years of experience in technical care and Kubernetes development, with a Bachelor's or equivalent degree
- Practical experience in Kubernetes/OpenShift development, testing/support, or CNF support and deployment, or OpenStack support, development/testing
- Advanced (Level-3) expertise on Linux
- Worked/comfort to work in the European time zone or supported the European customer
- English language proficiency (nice to have)
- Basic (Level-2) networking expertise (nice to have)
Benefits
Comp & perks- Flexible and hybrid working arrangements to support work–life balance
- Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
- A minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
- Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
- Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs that celebrate outstanding contributions
- Workplace support – ergonomic working support and mobile device programs based on eligibility