FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and resolving issues related to optical communications systems, particularly with the 1830 WDM product. Proficient in leveraging AI tools for data analysis and developing diagnostic solutions while collaborating effectively with R&D and field support teams.
Highest-signal resume keywords
Optical Communications Systems DevelopmentCoherent Optical Transceivers DesignDWDM Systems Technical SupportIP Routers and Network ProtocolsAnalytic and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Optical Communications SystemsCoherent Optical TransceiversDWDM SystemsOptical Test EquipmentAutomated Data AnalysisDiagnostic Tool DevelopmentRoot Cause AnalysisData AnalysisTechnical SupportField Support Coordination
Soft Skills
Analytic SkillsProblem-Solving SkillsCommunication SkillsManagement Skills
Tools & Technologies
AI ToolsOptical Test SetsMeasurement Equipment
Industry Keywords
Global R&D SupportHyper-Scaler CustomersCommunications Service-Provider
About the role
Key responsibilities & impact- Provide primary Global R&D level support for customer problems involving the 1830 WDM product
- Diagnose, troubleshoot, and resolve customer problems
- Work closely with field support teams to collect and analyze diagnostic data from deployed systems
- Work with R&D experts to resolve issues in a timely way
- Collaborate with R&D on product and process root cause analysis and correction
- Leverage state-of-the-art AI tools and methodologies
- Develop automated field data analysis and diagnostic tools
- Contribute to the 1830 diagnostic knowledge base
- Train the customer field support team
- Support hyper-scaler and communications service-provider customers
Requirements
What you’ll need- At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems
- Hands-on experience with hardware, software, or firmware design or test of coherent optical transceivers and DWDM systems
- Experience with IP routers, networks, and protocols
- Experience with optical test equipment including optical test sets and measurement equipment
- Degree: MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics
- Strong analytic, problem-solving, and technical diagnostic skills
- Communication and management skills for coordination of problem resolution with R&D and customer support teams
Benefits
Comp & perks- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability and long-term disability
- Company-paid life insurance and AD&D at 2x base pay
- Optional or supplemental life and AD&D insurance for employee/spouse/child
- Paid time off for holidays and vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
- Potential incentive/variable compensation for eligible roles
- Laptop support with ordering