Learning Operations, Customer Care Intern

Nokia

. Respond to information requests, inquiries, and customer care tickets from global customers and internal stakeholders across multiple digital platforms .

Posted 11/4/2026internshipLisbon • PortugalEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational reporting and analytics using Microsoft Excel and Power BI, alongside strong organizational and communication skills to support customer care and training initiatives. Proficient in managing multiple priorities while recommending process improvements for enhanced service delivery.

Highest-signal resume keywords

Microsoft Excel ProficiencyPower BI Dashboard DevelopmentStrong Written And Verbal CommunicationOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisExcel FormulasPivot TablesUser Acceptance TestingProcess Improvement

Soft Skills

Attention To DetailProactive MindsetSolution-Oriented ApproachAbility To Manage Multiple Priorities

Tools & Technologies

Microsoft Office 365Microsoft TeamsSharePointZendeskConfluence

Industry Keywords

Customer CareLearning OperationsTraining AdministrationOperational DocumentationAnalytics

About the role

Key responsibilities & impact

Respond to information requests, inquiries, and customer care tickets from global customers and internal stakeholders across multiple digital platforms
Maintain website and learning portal content, operational documentation, and related communications materials
Generate operational reports, dashboards, and analytics using Microsoft Excel and Power BI
Recommend and support process improvements to enhance operational efficiency and service delivery
Participate in User Acceptance Testing (UAT) for new tools, platforms, automations, and process enhancements
Coordinate end-to-end administrative and logistical activities for Sales Capability Development live sessions, including scheduling, training calendar maintenance, speaker support, communications, and post-event follow-up

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Management, or a relevant Technical / STEM discipline such as Computer Science, Information Technology, Telecommunications, Data Analytics, or Engineering
Proficiency in Microsoft Office 365, particularly Excel formulas, pivot tables, and data analysis, and Microsoft Teams
Experience with Power BI and dashboard development
Strong written and verbal communication skills in English
Excellent organizational skills and attention to detail
Ability to manage multiple priorities simultaneously
Proactive, solution-oriented mindset with strong problem-solving and continuous improvement skills
Familiarity with SharePoint administration, document repositories, and calendar management is nice to have
Knowledge of Zendesk and Confluence is nice to have
Previous exposure to learning operations, training administration, or customer support environments is nice to have
CV must be submitted in English

Benefits

Comp & perks

Flexible and hybrid working schemes
Meal allowance to support daily needs
Well-being programs supporting mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions supporting personalized career and skills development
Access to diverse Coaches & Mentors
Learning environment promoting personal growth and professional development
Laptop support with ordering