Operations Manager

Nokia

. Manage account operations as the primary contact for regional customer teams .

Posted 10/7/2026full-timeNoida • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing large-scale MS operations, ensuring adherence to SLAs and KPIs while fostering strong customer relationships. Proficient in incident, change, and problem management with a focus on service delivery performance and operational risk mitigation.

Highest-signal resume keywords

Service Delivery ManagementCustomer Relationship ManagementIncident ManagementITIL CertificationCore Technologies Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IMS CoreSDMIP2G/3G/4G/5G TechnologiesCost ManagementService ReportingBusiness Case DevelopmentOperational Risk Analysis

Soft Skills

Presentation SkillsNegotiation Skills

Tools & Technologies

MS Blueprint Operating Model

Certifications & Qualifications

ITIL Certification

Industry Keywords

SLAKPIOLAService ImprovementPreventative Maintenance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage account operations as the primary contact for regional customer teams
Ensure adherence to contractual SLA, KPIs, and OLAs while meeting performance targets
Lead internal and external escalations regarding incident, problem, and change management
Identify service issues and implement improvements through proactive governance
Oversee monthly KPI reporting and customer negotiation efforts
Facilitate service improvement initiatives across departments for optimized delivery
Build and maintain strong customer relationships and manage conflicts with a technical focus
Analyze operational risks and develop mitigation strategies with stakeholders

Requirements

What you’ll need

Graduate or Master's with 12 plus years of experience delivering services of large scale MS operations in a key/lead role
Preferred 5+ years in a customer-facing role
Expertise in Core technologies, especially IMS Core, SDM, and IP
Experience across multiple technologies, including 2/3/4G/5G, Tx, Core, and Cloud
Experience in cost management and service reporting
Fluency in English, written and spoken
Proven track record managing service delivery performance and contract commitments
Experience in business case development for network solutions
ITIL certification with expertise in Incident, Change, and Problem Management (nice-to-have)
Presentation and negotiation skills to engage stakeholders (nice-to-have)
Knowledge of preventative maintenance practices within the MS Blueprint Operating Model (nice-to-have)

Benefits

Comp & perks

Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees
Well-being programs to support mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions for personalized career and skills development
Access to Coaches & Mentors
Learning environment promoting personal growth and professional development