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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing L4 technical support for cloud-native applications and distributed systems, with a strong focus on incident management, troubleshooting, and operational excellence. Proficient in collaborating with cross-functional teams to enhance platform stability and resilience while managing customer escalations effectively.
Highest-signal resume keywords
Cloud-Native Applications SupportKubernetes/OpenShift ExpertiseRoot Cause Analysis (RCA)OAM/FCAPS ConceptsIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Production SupportTroubleshootingService Recovery ProceduresLog AnalysisPerformance TroubleshootingMicroservices ArchitecturesLinux EnvironmentsDatabase ManagementNetworking FundamentalsAI-Assisted Troubleshooting
Soft Skills
Customer-Facing ExperienceCollaborationEscalation Management
Tools & Technologies
Observability TechnologiesMonitoring SystemsKafkaDashboardsAlerting Systems
Certifications & Qualifications
Engineering Degree
Industry Keywords
4G/5G Core Networks3GPP StandardsTelecom Network FunctionsSNMP-Based Monitoring
Tech Stack
Tools & technologiesCloudDistributed SystemsKafkaKubernetesLinuxMicroservicesOpenShift
About the role
Key responsibilities & impact- Provide L4 technical support for cloud-native applications and distributed systems
- Ensure high availability, reliability, and operational excellence across production environments
- Troubleshoot and resolve complex production incidents
- Perform service recovery actions and use AI-assisted troubleshooting and analytics tools
- Lead root cause analysis investigations for critical incidents and recurring issues
- Drive corrective and preventive actions to improve platform stability and resilience
- Monitor and address faults, performance degradations, configuration issues, and service-impacting events across customer deployments using OAM/FCAPS expertise
- Collaborate with Engineering teams, customers, and L2/L3 support teams on escalations and major releases
- Enhance troubleshooting methodologies, automation, and operational processes
- Participate in a 24x7 rotational shift model for global customer deployments and critical escalations
Requirements
What you’ll need- Engineering Degree
- 5+ years of experience in production support, incident management, and troubleshooting of large-scale cloud-native applications and distributed systems
- Hands-on expertise with Kubernetes/OpenShift, containerized environments, microservices architectures, and service recovery procedures
- Experience with OAM/FCAPS concepts, including fault, configuration, performance, and service-impact analysis
- Experience in Root Cause Analysis (RCA), log analysis, debugging, performance troubleshooting, and resolving complex production issues
- Understanding of observability and monitoring technologies, including metrics, logs, traces, dashboards, and alerting systems
- Experience with Linux environments, databases, Kafka, and networking fundamentals in production deployments
- Customer-facing and escalation management experience collaborating across Engineering, Support, Operations, and Customer teams
- Exposure to 4G/5G Core Networks, 3GPP standards, telecom network functions, and SNMP-based monitoring is highly desirable
Benefits
Comp & perks- Laptop support with ordering provided
- Hybrid work arrangement
- 24x7 rotational shift model
- Inclusive workplace and equal-opportunity recruitment culture