Support Specialist

Nokia

. Provide advanced technical support for cloud-native applications and distributed systems .

Posted 10/15/2026full-timeBangalore • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and supporting cloud-native applications and distributed systems, with a strong focus on incident management, service recovery, and operational excellence. Proficient in observability technologies and capable of collaborating effectively in a 24x7 global support environment.

Highest-signal resume keywords

Cloud-Native Application SupportKubernetes and OpenShiftIncident Management and Root Cause AnalysisObservability and Monitoring TechnologiesScrum Master Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingService RecoveryProblem ManagementAI-Assisted Operational ToolsData Ingestion and AnalyticsAutomation and ScriptingCI/CDLinuxNetworkingAPIs

Soft Skills

CollaborationTechnical EscalationKnowledge Management

Tools & Technologies

OpenTelemetryKafkaClickHouseVictoriaMetricsMariaDB

Certifications & Qualifications

Engineering Degree

Industry Keywords

Distributed Systems4G/5G Core Networks3GPP StandardsSAFe Agile

Tech Stack

Tools & technologies

CloudDistributed SystemsKafkaKubernetesLinuxMariaDBMicroservicesOpenShift

About the role

Key responsibilities & impact

Provide advanced technical support for cloud-native applications and distributed systems
Ensure high availability, reliability, and operational excellence across production environments
Troubleshoot and resolve complex production incidents
Perform service recovery actions using AI-assisted troubleshooting and analytics tools
Support root cause analysis for critical incidents and recurring issues
Contribute to corrective and preventive actions improving platform stability and service quality
Monitor, analyze, and address faults, performance degradations, configuration issues, and service-impacting events across customer deployments
Act as a technical escalation point for support teams
Collaborate with Engineering, customers, and cross-functional stakeholders to resolve issues
Improve monitoring, troubleshooting methodologies, automation, knowledge management, and operational processes
Participate in a 24x7 rotational shift model supporting global customer deployments and critical escalations
As Scrum Master of a SAFe agile team, help plan and execute delivery against team commitments

Requirements

What you’ll need

Engineering Degree, Bachelor’s / Master’s degree
8+ years of experience troubleshooting and supporting cloud-native applications in production environments
Experience with Kubernetes, OpenShift, containers, microservices, and distributed system architectures
Hands-on experience in OAM/FCAPS operations, incident management, service recovery, problem management, and root cause analysis
Deep knowledge of observability and monitoring technologies, including OpenTelemetry, OTLP, PromQL/VMQL, logs, metrics, traces, dashboards, and telemetry-driven troubleshooting
Understanding of Linux, networking, APIs, SNMP, and platform infrastructure
Ability to diagnose issues across application, platform, infrastructure, and network layers
Experience supporting high-scale data ingestion and analytics platforms using Kafka, ClickHouse, VictoriaMetrics, and MariaDB
Experience with automation, scripting, CI/CD, and AI-assisted operational tools
Ability to serve as the highest technical escalation point and collaborate in a 24x7 global support environment
Good understanding of 4G/5G Core Networks, Network Functions, and 3GPP standards is desirable
Prior Scrum Master experience is preferred

Benefits

Comp & perks

Laptop support with ordering provided
Hybrid work arrangement
Full-time regular employment