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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and root cause analysis of broadband access technologies, with a strong understanding of IP networking and relevant protocols. Proficient in UNIX/Linux systems and capable of providing technical guidance in high-pressure environments.
Highest-signal resume keywords
Broadband Access TechnologiesIP NetworkingTroubleshooting and DiagnosticsUNIX/Linux ProficiencyTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
GPONXGS-PONSD-WANFWAIPv4IPv6SIPSNMPPythonSQL/MariaDB
Soft Skills
Effective CommunicationCollaborationProblem-SolvingAbility to Work Under Pressure
Tools & Technologies
Network Analysis ToolsSystem Analysis ToolsNokia Products
Certifications & Qualifications
Bachelor’s Degree in Engineering
Industry Keywords
Root Cause AnalysisTechnical SupportSLA ComplianceTechnical ReportsKnowledge Base Articles
Tech Stack
Tools & technologiesJavaJavaScriptLinuxMariaDBPythonSQLUnix
About the role
Key responsibilities & impact- Work independently using best practices and industry knowledge to address business and technical challenges
- Lead or contribute to small-scale technical projects
- Assist subject matter experts with advanced troubleshooting, system-level tracing, debugging, and protocol analysis
- Identify, reproduce, and document defects
- Collaborate with R&D teams to ensure timely defect resolution
- Engage with customers on complex technical issues
- Provide workarounds and clear technical guidance
- Ensure compliance with SLA timelines for escalated cases
- Follow emergency processes when required
- Contribute to root cause analysis activities
- Participate in preparing technical reports
- Create, review, and maintain technical documentation, guidelines, and knowledge base articles
Requirements
What you’ll need- Bachelor’s degree in Engineering
- 5 to 8 years of relevant work experience
- Strong understanding of broadband access technologies, including GPON, XGS-PON, SD-WAN, and FWA
- Solid knowledge of IP networking, including IPv4/IPv6
- Knowledge of SIP, IGMP, SNMP, SNTP, DHCP, PPPoE, and ERPS protocols
- Hands-on experience in troubleshooting, diagnostics, and root cause analysis within live customer environments
- Proficiency in UNIX/Linux systems
- Proficiency with network and system analysis support tools
- Ability to perform effectively under pressure in 24×7 support environments
- Basic programming or scripting knowledge in Python, Java, and JavaScript
- Familiarity with SQL/MariaDB and web technologies
- Experience with Nokia products including Lightspan, Altiplano, ISAM 7302/7330/7360, 5520 AMS, 5529 APC, IDM, OAD, SDC, and NA 5530
Benefits
Comp & perks- Flexible and hybrid working arrangements to support work–life balance
- Medical insurance for you and your family
- Health check-ups
- Life and accident insurance
- Well-being programs
- Employee resource groups
- Minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 for employees and their families
- Technical career paths
- Job rotations
- International assignments
- Relocation support
- Technical certifications
- Mentoring programs
- Coaching
- Digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs
- Ergonomic working support based on eligibility
- Mobile device programs based on eligibility
- Laptop support with ordering