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Nokia

Technical Care Specialist

Nokia

. Provide advanced technical and product support within Care service delivery .

Posted 9/22/2026full-timeNaucalpan de Juarez • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in advanced technical support and troubleshooting within networking environments, with a strong focus on system-level analysis and customer engagement. Proficient in mentoring and training, ensuring compliance with service level agreements while managing complex technical projects.

Highest-signal resume keywords
NetworkingTroubleshootingCloud & VirtualizationLinuxSoftware Defined Networks (SDN)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Switching ProtocolsRouting ProtocolsFixed Network Products (xGPON)ProgrammingDatabases
Soft Skills
Analytical SkillsMentoringCustomer Engagement
Certifications & Qualifications
Networking CertificationsProgramming CertificationsLinux CertificationsCloud & Virtualization Certifications
Industry Keywords
TelecommunicationsComputer Systems Engineering24x7 Support Environment

Tech Stack

Tools & technologies
CloudLinuxSwitching

About the role

Key responsibilities & impact
  • Provide advanced technical and product support within Care service delivery
  • Work on complex troubleshooting cases, especially at solution/system level
  • Act as the primary interface to R&D for escalation and follow-up of customer problems through resolution
  • Address complex, non-routine problems using advanced analytical skills
  • Act as a professional advisor, mentor, and trainer
  • Lead technical projects, ensure SLA compliance, and resolve escalated cases
  • Perform system-level troubleshooting and defect identification in collaboration with R&D teams
  • Engage with customers and third-party vendors on complex cases and provide workarounds
  • Ensure quick recovery during critical outages
  • Create, review, and approve technical documents, guidelines, and knowledge articles
  • Perform training and knowledge transfer across teams

Requirements

What you’ll need
  • Bachelor’s degree in Telecommunications, Networking, or Computer Systems Engineering
  • 5 to 7 years of proven experience in networking, including switching and routing protocols
  • Experience with Fixed Network Products (xGPON)
  • Experience with Software Defined Networks (SDN)
  • Experience with cloud and virtualization
  • Experience with programming
  • Experience with Linux
  • Experience with databases
  • Advanced to fluent English
  • Networking, programming, Linux, Cloud & Virtualization certifications are a plus
  • Ability to work in a 24x7 support environment

Benefits

Comp & perks
  • Laptop support with ordering
  • Hybrid work arrangement