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About the role
Key responsibilities & impact- Lead and oversee Care Delivery for Core Networks across all markets
- Implement an efficient care delivery model to enhance efficiency and serviceability
- Develop and maintain strategic relationships with R&D, PLM, MS Care leads, and the DDL organisation to drive product care delivery
- Manage care financial metrics and budgets to achieve domain financial targets
- Facilitate continuous improvement initiatives for serviceability, tools, and knowledge sharing within the team
- Ensure SLA fulfilment, manage escalations, and oversee critical incident responses for optimal customer satisfaction
- Provide regular executive updates on progress and resolution of critical issues to senior management
- Foster talent development and cross-competency within the organisation to support future technologies and initiatives
Requirements
What you’ll need- Bachelor's or master's degree or related field
- 10+ years of experience in care delivery within the CORE Domain
- Strong leadership and facilitation skills
- Results-oriented approach
- Proven track record in driving financial results in core network projects
- Deep knowledge of CORE Domain technologies
- Preferably knowledge of the Nokia portfolio
- Nice to have: experience implementing care delivery models
- Nice to have: familiarity with R&D collaboration and product lifecycle management (PLM)
- Nice to have: knowledge of AI/ML applications in care delivery
- Nice to have: exposure to project budget and cost management
Benefits
Comp & perks- Flexible and hybrid working arrangements to support work–life balance
- Medical insurance for you and your family
- Health check-ups
- Life and accident insurance
- Well-being programs
- Employee resource groups
- Minimum of 90 days of Maternity and Paternity Leave based on eligibility
- Personal Support Service 24/7 for Nokia employees and their families
- Technical career paths
- Job rotations
- International assignments
- Relocation support
- Technical certifications
- Mentoring programs
- Coaching
- Digital learning platforms
- Opportunities to innovate and contribute through Nokia’s research and development environment
- Recognition programs
- Ergonomic working support and mobile device programs based on eligibility