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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in QoS monitoring and reporting, with strong capabilities in SQL, PHP, and web-based programming. Proficient in analyzing KPIs and implementing monitoring strategies to enhance service quality and customer experience.
Highest-signal resume keywords
QoS MonitoringSQL Database KnowledgePHP ProgrammingWeb-Based ProgrammingKPI Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLPHPAJAXJavaScriptHTMLCSSKPI MeasurementPerformance ReportingData AnalysisNetwork Performance
Soft Skills
Problem SolvingCommunicationCollaborationCustomer FocusAnalytical Thinking
Tools & Technologies
Performance Reporting ToolsMonitoring ToolsBusiness SoftwareOperational Dashboards
Industry Keywords
Integrated Communication NetworksService QualityContract ManagementNetwork Technical EvolutionCustomer Experience
Tech Stack
Tools & technologiesJavaScriptPHPSQL
About the role
Key responsibilities & impact- Develop, deliver, and automate daily, weekly, and monthly QoS and network performance reporting
- Act as the prime Contract Management interface for performance reporting activities required to execute the contract
- Propose, specify, and implement end-to-end monitoring strategies with vendors and other departments
- Design, implement, and analyze KPI and PI measurements to control service quality
- Participate in network technical evolution projects, providing quality reports, analysis, and acceptance after software upgrades
- Define requirements for future measurement tools and improvements, and coordinate installation and commissioning of new equipment
- Participate early in Nokia service projects to specify monitoring needs, follow project development, and support the product life cycle
- Propose and define processes to continuously improve monitoring efficiency and customer experience
- Ensure availability of all performance-specific reporting needed to run the contract
- Support business software and hardware in the area of expertise
- Register trouble tickets and resolve complex end-user issues involving software applications and tools
- Create business and operational performance reporting and dashboards
- Assist the departmental Manager with follow-up of end-to-end quality-of-service issues, KPIs, and service levels
- Provide Nokia internal support to operational teams
Requirements
What you’ll need- Bachelor’s degree
- Strong understanding of the functional layers of integrated communication networks and underlying technologies
- Experience in real-time QoS monitoring and reporting requirements
- Ability to relate impacting issues and risks to customers and understand business implications
- Experience collating and interpreting data and providing recommendations affecting future network quality outcomes
- Very good SQL database knowledge
- Minimum 2 years’ experience with PHP programming language
- Minimum 2 years’ experience in web-based programming, including AJAX, JavaScript, HTML, and CSS