IT Support Specialist

Noma Security

. Provide day-to-day IT support to US employees during US hours through Harmony, Slack and Zoom .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, particularly in macOS troubleshooting, MDM management, and identity access management using tools like Okta and Google Workspace. Proven ability to automate processes with AI tools while maintaining effective communication and collaboration with remote teams.

Highest-signal resume keywords

MacOS TroubleshootingMDM ManagementIdentity Access ManagementAI Tools UtilizationIT Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportHelpdesk SupportMDM (Kandji/Iru, Jamf, Intune)Identity Provider (Okta, Entra ID, Google)SaaS ApplicationsDevice ManagementKnowledge Base Article WritingAsset ManagementAutomation WorkflowsTroubleshooting

Soft Skills

Written CommunicationVerbal CommunicationService MindsetIndependent WorkCollaboration

Tools & Technologies

HarmonySlackZoomGoogle WorkspaceM365AI Tools (ChatGPT, Claude, Cursor)Ticketing System

Certifications & Qualifications

Apple ACSPCompTIA A+Okta Certification

Industry Keywords

SaaS StartupDevice LogisticsOnboardingOffboardingUS IT Support

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Provide day-to-day IT support to US employees during US hours through Harmony, Slack and Zoom
Support Mac, Zoom, Wi-Fi, peripherals and SaaS application issues
Own US onboarding and offboarding end to end, including laptop shipping, first-day IT setup, and equipment collection and returns
Manage devices in the MDM by enrolling devices, deploying apps, troubleshooting profiles and updates, and tracking compliance
Support identity and access in Okta and Google Workspace / M365, including account setup, password and MFA resets, app assignments and group membership
Build AI assistants, workflows and automations to speed up support and reduce repetitive work
Track US device inventory and maintain accurate asset records
Write and update knowledge-base articles for self-service fixes
Escalate complex or security-related issues to the IT team in Israel
Partner closely with the IT team in Israel

Requirements

What you’ll need

3+ years in IT support or helpdesk, ideally at a SaaS startup
Strong macOS troubleshooting skills and hands-on experience with an MDM (Kandji/Iru, Jamf, Intune or similar) are required
Hands-on experience with an IdP (Okta, Entra ID or Google) for SSO, MFA and app access
Familiarity with Google Workspace or M365, Slack, and a ticketing system
Hands-on experience with AI tools such as ChatGPT, Claude, Cursor or AI agents
Genuine drive to build with AI tools to automate and improve IT work
Strong written and verbal communication, a service mindset, and comfort working independently with a remote manager
US-based, preferably on the East Coast, with some overlap with Israel mornings
Bonus: experience with Quipteams or similar device logistics vendors, or an Apple ACSP, CompTIA A+, or Okta certification

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Home office setup reimbursement
Short- and long-term disability insurance
Life and accident insurance
401(k) retirement savings plan
Unlimited paid time off (PTO) - We trust you to manage your time
A warm, supportive, and people-first company culture
A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
Equity options that let you share in Noma's growth and success