Part Time Support Specialist

Nomad eCommerce

. Manage and resolve client support tickets with timely communication and follow-up .

Posted 10/27/2026part-timeRemote • Missouri • United StatesJunior💰 $24 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client support and technical troubleshooting, with a strong focus on communication, problem-solving, and maintaining client relationships. Proficient in managing support tickets and utilizing helpdesk systems to enhance customer satisfaction and workflow efficiency.

Highest-signal resume keywords

Client Support ExperienceTechnical TroubleshootingHelpdesk Systems FamiliarityBasic SQL KnowledgeProject Management Tools Exposure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportProblem-SolvingBasic SQLHTMLCMS PlatformsDocumentation ExperienceApplication SupportSaaS Environment ExperienceMultitaskingData Privacy Understanding

Soft Skills

Excellent CommunicationClient AdvocacyMultitasking SkillsProactive CommunicationCustomer Satisfaction Focus

Tools & Technologies

Helpdesk SystemsTicketing SystemsRemote Support ToolsBusiness ApplicationsProject Management ToolsCustomer Support Platforms

Industry Keywords

Client SupportTechnical SupportAccount ManagementPrivacy StandardsSecurity Standards

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage and resolve client support tickets with timely communication and follow-up
Troubleshoot application issues and coordinate resolutions with internal teams or third-party vendors
Communicate proactively with clients, set expectations, provide updates, and deliver clear guidance
Document support cases and contribute to knowledge bases and self-help resources
Identify recurring issues and recommend product improvements or documentation updates
Lead client training sessions and assist with project-based work virtually
Maintain strong client relationships and advocate for client needs internally
Uphold privacy, security, and confidentiality standards
Provide intermittent off-hours support
Support continuous improvement of support workflows and client experience
Perform additional duties as assigned

Requirements

What you’ll need

1–3 years of experience in client support, technical support, or account management
Ability to manage multiple active tickets with strong multitasking and follow-through skills
Excellent written and verbal communication skills
Technically savvy with ability to learn new systems quickly
Familiarity with helpdesk or ticketing systems, remote support tools, and common business applications
Strong problem-solving mindset focused on customer satisfaction
Comfort working in a fast-paced environment with shifting priorities
Experience supporting software applications or working in a SaaS environment
Exposure to project management tools or customer support platforms
Basic knowledge of SQL, including reading, understanding, and executing simple queries
Familiarity with basic web technologies, HTML, CMS platforms, and website hosting
Understanding of data privacy and security best practices
Associate or bachelor’s degree in business, IT, or a related field (preferred, not required)
Technical writing or documentation experience (preferred, not required)

Benefits

Comp & perks

Remote work
Opportunity to work closely with clients, developers, and internal teams
Learning and growth opportunities
Supportive, transparent, collaborative team environment