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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and supporting production environments, with a strong focus on observability, incident management, and change management. Proficient in leveraging modern tools and technologies to enhance system reliability and operational efficiency.
Highest-signal resume keywords
Grafana AdministrationLinux OS TroubleshootingProduction Support ExperienceIncident ManagementObservability Best Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PythonAnsibleSQLOpenTelemetryKubernetesDockerCI/CD ToolsRDBMS ConceptsChange ManagementRelease Management
Soft Skills
Good Communication SkillsInterpersonal SkillsAnalytical SkillsTroubleshooting SkillsMature Judgment
Tools & Technologies
GrafanaConfluenceJIRAGitLabJenkinsNexusMiddlewareWeb ServersLoad BalancersDirectory Services
Certifications & Qualifications
ITIL
Industry Keywords
ObservabilityTelemetryMonitoringProduction EnvironmentGlobal Agile TeamScalable SystemsIncident ManagementProblem ManagementUser EngagementCloud Platforms
Tech Stack
Tools & technologiesAnsibleCloudDockerGrafanaJenkinsKubernetesLinuxMySQLPythonRDBMSSQL
About the role
Key responsibilities & impact- Administer and support the production environment
- Engineer reliability into supported products and services, including the monitoring and observability platform
- Shape future monitoring strategy and direction within the Nomura Group
- Provide cross-functional engagement and support adoption of the Telemetry, Observability and Monitoring platform
- Understand observability and notification tools and frameworks and assist development and production support teams with usage issues
- Act as custodian of the production environment and build and maintain robust, scalable, highly available systems
- Prevent production incidents and perform incident management, problem management, and root-cause analysis
- Push changes and releases reliably through effective change and release management
- Respond to alerts quickly and prevent recurrence
- Triage alerts, requests, and emails according to priority
- Engage with users and provide guidance for a good customer experience
- Collaborate in a global agile team, participating in sprint planning, reviews, and continuous improvement
- Build and maintain scalable, reliable monitoring solutions for Nomura’s global infrastructure
- Contribute to architectural decisions affecting the observability platform
- Champion observability best practices across the organization
- Partner with engineers to optimize operational efficiency and system resilience
- Use AI tools such as Claude and Copilot with appropriate guardrails
- Mentor and guide other SREs
Requirements
What you’ll need- Minimum 2 years’ experience with Grafana or another modern observability tool in an administrative capacity for a medium/large-scale enterprise
- At least 2 years’ exposure to Linux OS with general-purpose troubleshooting and day-to-day commands
- Exposure to Python and/or Ansible
- Production support experience, including request handling, incident management, problem management, change management, release management, on-call handling, user engagement, and responding to alerts
- Good communication and interpersonal skills
- Strong analytical and troubleshooting skills with mature judgment
- Basic understanding of cloud platforms
- Basic understanding of CI/CD tools such as GitLab, Jenkins, Ansible, and Nexus
- Understanding of OpenTelemetry standards
- Understanding of containerization technologies such as Kubernetes, EKS, and Docker
- Experience supporting a medium/large-scale production environment
- Knowledge of ITIL
- Understanding of database platforms such as Sybase, MySQL, and MSSQL; general RDBMS concepts and SQL
- Familiarity with Confluence and JIRA
- Familiarity with infrastructure technologies such as middleware, web servers, load balancers, and directory services
- Experience working with a globally dispersed team
Benefits
Comp & perks- Sign-on bonus
- Restricted stock units
- Discretionary awards
- Medical benefits
- Financial benefits
- Other benefits
- 401(k) eligibility
- Vacation time
- Sick time
- Parental leave