FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and launching customer education programs, including creating onboarding content and product walkthroughs. Proficient in evaluating learning management systems and implementing tools to enhance customer enablement and engagement.
Highest-signal resume keywords
Customer Enablement ExperienceLearning Management System ImplementationVideo Content CreationCross-Functional CollaborationSelf-Managed Individual Contributor
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Education Program DevelopmentOnboarding Content CreationProduct Walkthrough VideosCertification Track DesignLearning Path Design
Soft Skills
Clear CommunicationDecision MakingPrioritizationConfidence in Presentations
Tools & Technologies
LoomCamtasiaLearning Platforms
Industry Keywords
SaaSCustomer SuccessHigh-Growth EnvironmentCustomer Feedback Measurement
About the role
Key responsibilities & impact- Build Nooks University from the ground up
- Design and maintain customer education programs with learning paths and certification tracks for admins, managers, and reps
- Create role-specific, self-service onboarding content to reduce one-to-one support
- Record product walkthroughs, tutorials, and Loom-style videos
- Maintain content as the product UI changes
- Build an everboarding approach for feature adoption and ongoing customer learning
- Partner with Customer Success, Product, Product Marketing, and Support to identify learning needs and validate content
- Run customer enablement sessions and represent Nooks externally when needed
- Evaluate vendors and implement tools, especially a learning management system
- Measure customer feedback and learning engagement to improve content, certification paths, and self-service experiences
Requirements
What you’ll need- 5+ years of experience in customer enablement at a high-growth SaaS company
- Prior experience building and launching customer-facing enablement or education programs
- Experience taking a program from an early idea to a working customer experience
- Strong track record as a self-managed individual contributor
- Ability to define priorities, make decisions, and deliver independently
- Hands-on skill creating product walkthrough videos and clear learning content
- Confidence running customer enablement sessions
- Familiarity with Loom, Camtasia, or comparable video software
- Experience evaluating enablement vendors and implementing learning platforms
- Clear communication and strong cross-functional collaboration
- Ability to keep education accurate as a product changes quickly
- Ability to work on a hybrid basis in the San Francisco office
- Legally authorized to work in the United States
Benefits
Comp & perks- Equity
- Hybrid work arrangement
- Opportunity to build a customer education program from the ground up
- Work closely with leadership and product teams