Product Operations Associate

Noora Health

. Own end-to-end setup of new program launches across messaging and IVR platforms including RapidPro, Turn, Exotel, Motor Admin and the internal Orchestrator .

Posted 9/17/2026contractBangalore • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end program launches across messaging and IVR platforms, with a strong focus on user experience and attention to detail. Proficient in writing product documentation and coordinating cross-functional teams to ensure timely and quality delivery.

Highest-signal resume keywords

Product ManagementIVR Systems ExperienceNo Code/Low Code PlatformsClear Written CommunicationExecution and Coordination Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementTemplate Approval ManagementJourney Logic SetupData Tracking and MonitoringTechnical Issue ResolutionSurveyCTO Survey FlowsCampaign CreationCode-Based ConfigurationQR ConfigurationMultilingual Content Operations

Soft Skills

Detail OrientedUser First MindsetStrong Execution Skills

Tools & Technologies

RapidProTurnExotelMotor AdminOrchestratorFigmaSurveyCTO

Industry Keywords

Digital HealthSocial ImpactPublic Health ProgramsMCHTBNCDGovernment Health Systems

About the role

Key responsibilities & impact

Own end-to-end setup of new program launches across messaging and IVR platforms including RapidPro, Turn, Exotel, Motor Admin and the internal Orchestrator
Validate and consolidate requirements from medical, film and translation teams before setup
Manage template approvals and campaign creation, including code-based configuration
Set up project-specific journey logic, including conditional acknowledgments and response handling
Ensure launches are delivered on time, thoroughly tested and fully functional before going live
Build complete IVR journeys in Exotel, including onboarding flows, campaign journeys and user-friendly navigation
Set up QR- and IVR-based onboarding, including QR configuration, Motor Admin flows and Turn journeys
Track incoming program data, maintain data trackers, monitor ingestion and identify and flag dashboard data errors
Investigate and resolve technical issues across platforms
Support platform transitions and migrations involving flows, campaigns and media
Write and maintain PRDs, launch runbooks, dashboard requirements and other product documentation
Build SurveyCTO survey flows for research and training projects, collaborating with research teams and supporting implementation, refinement and IRB approval processes where required

Requirements

What you’ll need

1-3 years of experience in product management, program operations or technical implementation, ideally in digital health, social impact or messaging platforms
Comfort working hands on with no code/low code platforms (e.g., RapidPro, Turn, Exotel, SurveyCTO)
Strong execution and coordination skills, able to run multiple concurrent launches with cross functional teams and hit deadlines without dropping quality
Clear written communication, able to turn messy requirements into PRDs, runbooks, and documentation
A user first, detail oriented mindset; test everything before launch and care about caregiver experience
Experience with IVR systems, audio content management or multilingual content operations
Familiarity with public health programs (MCH, TB, NCD) or working with government health systems
Experience with Figma