Noora Health

Product Operations

• Own end-to-end setup of new program launches across messaging and IVR platforms including RapidPro, Turn, Exotel, Motor Admin and the internal Orchestrator
• Validate and consolidate requirements from medical, film and translation teams before setup
• Manage template approvals and campaign creation, including code-based configuration
• Set up project-specific journey logic, including conditional acknowledgments and response handling
• Ensure launches are delivered on time, thoroughly tested and fully functional before going live
• Build complete IVR journeys in Exotel, including onboarding flows, campaign journeys and user-friendly navigation
• Set up QR- and IVR-based onboarding, including QR configuration, Motor Admin flows and Turn journeys
• Track incoming program data, maintain data trackers, monitor ingestion and identify and flag dashboard data errors
• Investigate and resolve technical issues across platforms
• Support platform transitions and migrations involving flows, campaigns and media
• Write and maintain PRDs, launch runbooks, dashboard requirements and other product documentation
• Build SurveyCTO survey flows for research and training projects, collaborating with research teams and supporting implementation, refinement and IRB approval processes where required

Product Operations Associate

• Respond to routine data requests from internal teams, ensuring timely and accurate delivery
• Prepare and maintain regular reports for external stakeholders and partners, showcasing service reach and impact
• Coordinate with Program Delivery and Tech teams to maintain accurate and continuous data management
• Handle ad hoc data and communication requests from the Program Delivery team
• Drive efficiency and maintain high-quality tele training operations across programs
• Optimize workflows, including call scripts and user interaction flow
• Conduct regular call audits, lead debrief sessions, and implement improvements based on findings
• Assign call sheets and monitor call recordings to ensure adherence to standards
• Document and share impactful stories and learnings highlighting user impact
• Support tele trainers with guidance, feedback, and coaching to enhance call quality and user experience
• Act as the point of contact for field-related requirements, ensuring timely communication and follow-up
• Collaborate with Product and Program Delivery teams to identify challenges, share insights, and recommend operational improvements