ServiceNow ITOM, CMDB Architect

Nordic Global

. Define the overall ServiceNow ITOM and CMDB architecture and roadmap.

Posted 9/18/2026full-timeRemote • United States, MexicoSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow ITOM and CMDB architecture, including the design and implementation of Discovery strategies and Service Mapping. Proficient in establishing governance models and ensuring data quality across enterprise technology environments.

Highest-signal resume keywords

ServiceNow ITOM ConfigurationCMDB Architecture DesignDiscovery ImplementationCloud Technologies (Azure/AWS)ITIL and Configuration Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow DiscoveryCMDB Lifecycle ManagementCI Classes and AttributesData Quality GovernanceApplication Dependency ModelingIntegration ArchitectureService MappingDiscovery StrategiesData OwnershipCSDM Implementation

Tools & Technologies

ServiceNowAzureAWSVMwareActive DirectorySCCM/MECMIntuneMID ServerAPIsService Graph Connectors

Certifications & Qualifications

Certified System Administrator (CSA)

Industry Keywords

ITOMCMDBITILConfiguration ManagementEnterprise Service ManagementData Quality KPIsCloud InfrastructureIncident ManagementProblem ManagementAIOps

Tech Stack

Tools & technologies

AWSAzureCloudKubernetesServiceNowVMware

About the role

Key responsibilities & impact

Define the overall ServiceNow ITOM and CMDB architecture and roadmap.
Establish CMDB architecture aligned with ServiceNow CSDM principles.
Define CI classes, attributes, relationships, identification rules, reconciliation rules, and data ownership.
Develop standards for CI lifecycle management, naming conventions, data quality, and governance.
Design CMDB integration architecture across infrastructure, applications, cloud, network, security, and asset management platforms.
Lead the implementation and optimization of ServiceNow Discovery.
Configure and troubleshoot Discovery schedules, credentials, MID Servers, probes, sensors, patterns, and discovery behavior.
Develop Discovery strategies for servers, databases, network devices, cloud infrastructure, virtual environments, storage, applications, and containers/Kubernetes.
Identify and resolve Discovery gaps and inaccurate CI population.
Establish Discovery coverage and data-quality metrics.
Design and implement ServiceNow Service Mapping.
Build application and business service maps and establish mapping standards and service ownership.
Configure and troubleshoot horizontal and top-down discovery.
Develop application dependency models supporting Incident, Problem, Change, Impact Analysis, and AIOps use cases.
Partner with application and infrastructure teams to validate service relationships.
Establish a sustainable CMDB governance model, data ownership, accountability, data-quality KPIs, duplicate CI remediation, CMDB Health and Data Manager strategies, CI lifecycle processes, and governance for manual versus automated CI creation.
Lead adoption of the Common Service Data Model (CSDM), define CSDM classes and relationships, and develop a CSDM maturity roadmap.
Ensure CMDB architecture supports enterprise service management and future ServiceNow capabilities.
Architect CMDB integrations with Azure/AWS, VMware, Active Directory, SCCM/MECM, Intune, ServiceNow Asset Management, monitoring, endpoint management, network management, security, and enterprise application repositories.
Evaluate REST, IntegrationHub, MID Server, Import Sets, APIs, and Service Graph Connectors.
Ensure integrations follow CMDB identification and reconciliation standards.

Requirements

What you’ll need

Generally, requires a bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree.
7+ years of hands-on experience in ITOM configuring Discovery and building Service Maps
5+ years of hands-on experience establishing foundational Configuration Mgmt Database (CMDB).
Demonstrated experience designing enterprise-scale CMDB solutions.
Strong understanding of IT Infrastructure and enterprise technology environments.
Experience with cloud technologies, particularly Azure and/or AWS
Strong understanding of ITIL and Configuration Mgmt processes.
7+ years of experience in the ServiceNow platform
Certified System Administrator (CSA) required
Candidates must verify and provide documentation demonstrating the required ServiceNow certifications, licenses, or credentials.
Must be accessible and available to perform work functions at any time, including nights, weekends and holidays

Benefits

Comp & perks

Remote position
Travel up to 25% of the time