Nordic Global

ServiceNow

• Define the overall ServiceNow ITOM and CMDB architecture and roadmap.
• Establish CMDB architecture aligned with ServiceNow CSDM principles.
• Define CI classes, attributes, relationships, identification rules, reconciliation rules, and data ownership.
• Develop standards for CI lifecycle management, naming conventions, data quality, and governance.
• Design CMDB integration architecture across infrastructure, applications, cloud, network, security, and asset management platforms.
• Lead the implementation and optimization of ServiceNow Discovery.
• Configure and troubleshoot Discovery schedules, credentials, MID Servers, probes, sensors, patterns, and discovery behavior.
• Develop Discovery strategies for servers, databases, network devices, cloud infrastructure, virtual environments, storage, applications, and containers/Kubernetes.
• Identify and resolve Discovery gaps and inaccurate CI population.
• Establish Discovery coverage and data-quality metrics.
• Design and implement ServiceNow Service Mapping.
• Build application and business service maps and establish mapping standards and service ownership.
• Configure and troubleshoot horizontal and top-down discovery.
• Develop application dependency models supporting Incident, Problem, Change, Impact Analysis, and AIOps use cases.
• Partner with application and infrastructure teams to validate service relationships.
• Establish a sustainable CMDB governance model, data ownership, accountability, data-quality KPIs, duplicate CI remediation, CMDB Health and Data Manager strategies, CI lifecycle processes, and governance for manual versus automated CI creation.
• Lead adoption of the Common Service Data Model (CSDM), define CSDM classes and relationships, and develop a CSDM maturity roadmap.
• Ensure CMDB architecture supports enterprise service management and future ServiceNow capabilities.
• Architect CMDB integrations with Azure/AWS, VMware, Active Directory, SCCM/MECM, Intune, ServiceNow Asset Management, monitoring, endpoint management, network management, security, and enterprise application repositories.
• Evaluate REST, IntegrationHub, MID Server, Import Sets, APIs, and Service Graph Connectors.
• Ensure integrations follow CMDB identification and reconciliation standards.

ServiceNow ITOM, CMDB Architect